-57
NPS
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Blue Cross and Blue Shield of Texas
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About Blue Cross and Blue Shield of Texas' Brand
Brand at a Glance
65%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Blue Cross and Blue Shield of Texas NPS
Blue Cross and Blue Shield of Texas's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Blue Cross and Blue Shield of Texas's customers would recommend using the product based on a scale of -100 to 100.
Blue Cross and Blue Shield of Texas Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Blue Cross and Blue Shield of Texas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -62 | Aug 2023 | -62 |
Oct 2023 -66 | Oct 2023 | -66 |
Nov 2023 -67 | Nov 2023 | -67 |
May 2024 -58 | May 2024 | -58 |
Aug 2024 -50 | Aug 2024 | -50 |
Jan 2025 -52 | Jan 2025 | -52 |
Feb 2025 -55 | Feb 2025 | -55 |
Apr 2025 -56 | Apr 2025 | -56 |
Jun 2025 -59 | Jun 2025 | -59 |
Sep 2025 -60 | Sep 2025 | -60 |
Oct 2025 -57 | Oct 2025 | -57 |
Jan 2026 -57 | Jan 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Cross and Blue Shield of Texas NPS by Gender
Male customers rated Blue Cross and Blue Shield of Texas's NPS 33 points higher than Female customers.
Male
-51
Blue Cross and Blue Shield of Texas's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-84
Blue Cross and Blue Shield of Texas's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Blue Cross and Blue Shield of Texas NPS by Ethnicity
Blue Cross and Blue Shield of Texas's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -34 | Other | -34 |
Blue Cross and Blue Shield of Texas NPS by Age
Blue Cross and Blue Shield of Texas's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Blue Cross and Blue Shield of Texas NPS by Usage
Blue Cross and Blue Shield of Texas's NPS was rated the highest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -57 | Over 10 Years | -57 |
Blue Cross and Blue Shield of Texas Customer Reviews
Out of the 7 Blue Cross and Blue Shield of Texas customer reviews 0 were positive and 7 were constructive. Blue Cross and Blue Shield of Texas customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Blue Cross and Blue Shield of Texas Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Blue Cross and Blue Shield of Texas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Cross and Blue Shield of Texas Customer Loyalty Score by Gender
Male customers rated Blue Cross and Blue Shield of Texas's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blue Cross and Blue Shield of Texas.
Male
70%
Yes
Female
55%
Yes
Blue Cross and Blue Shield of Texas Customer Loyalty Score by Ethnicity
Blue Cross and Blue Shield of Texas's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blue Cross and Blue Shield of Texas.
55
out of 100
Caucasian
70
out of 100
Other
Blue Cross and Blue Shield of Texas Customer Loyalty Score by Age
Blue Cross and Blue Shield of Texas's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blue Cross and Blue Shield of Texas.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 55% | 56-60 | 55% |
61-65 70% | 61-65 | 70% |
66+ 55% | 66+ | 55% |
Blue Cross and Blue Shield of Texas Customer Loyalty Score by Usage
Blue Cross and Blue Shield of Texas's Customer Loyalty score was rated the highest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blue Cross and Blue Shield of Texas Customer Loyalty Score by Industry
Blue Cross and Blue Shield of Texas's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Blue Cross and Blue Shield of Texas Product Quality
2.1/5
Blue Cross and Blue Shield of Texas has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Blue Cross and Blue Shield of Texas Product Information
Blue Cross and Blue Shield of Texas’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Blue Cross and Blue Shield of Texas's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Blue Cross and Blue Shield of Texas the lowest at 1.5.
- Company Size
- 10,000+ Employees
Quick Insights into Blue Cross and Blue Shield of Texas Product Quality
Blue Cross and Blue Shield of Texas's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Blue Cross and Blue Shield of Texas' Product Quality.
Ranked Blue Cross and Blue Shield of Texas Product Quality the Highest
Ranked Blue Cross and Blue Shield of Texas Product Quality the Lowest
Blue Cross and Blue Shield of Texas Product Quality Score by Gender
Male customers rated Blue Cross and Blue Shield of Texas's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blue Cross and Blue Shield of Texas.
Male
2.6/5
Female
1.5/5
Blue Cross and Blue Shield of Texas Product Quality Score by Ethnicity
Blue Cross and Blue Shield of Texas's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blue Cross and Blue Shield of Texas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.1 | Other | 3.1 |
Blue Cross and Blue Shield of Texas Product Quality Score by Age
Blue Cross and Blue Shield of Texas's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blue Cross and Blue Shield of Texas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Blue Cross and Blue Shield of Texas Product Quality Score by Usage
Blue Cross and Blue Shield of Texas's Product Quality score was rated the highest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Blue Cross and Blue Shield of Texas Product Quality Score by Industry
Blue Cross and Blue Shield of Texas's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Blue Cross and Blue Shield of Texas Pricing
Blue Cross and Blue Shield of Texas ROI & Value For Money
1.9/5
Blue Cross and Blue Shield of Texas has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Cross and Blue Shield of Texas' overall ROI score rated by its users and customers.
Blue Cross and Blue Shield of Texas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Blue Cross and Blue Shield of Texas.
Quick Insights into Blue Cross and Blue Shield of Texas ROI
Blue Cross and Blue Shield of Texas's ROI score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Blue Cross and Blue Shield of Texas ROI the Highest
Ranked Blue Cross and Blue Shield of Texas ROI the Lowest
Blue Cross and Blue Shield of Texas ROI Score by Gender
Male customers rated Blue Cross and Blue Shield of Texas's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blue Cross and Blue Shield of Texas.
Male
1.8/5
Female
1.5/5
Blue Cross and Blue Shield of Texas ROI Score by Ethnicity
Blue Cross and Blue Shield of Texas's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blue Cross and Blue Shield of Texas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.1 | Other | 2.1 |
Blue Cross and Blue Shield of Texas ROI Score by Age
Blue Cross and Blue Shield of Texas's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blue Cross and Blue Shield of Texas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Blue Cross and Blue Shield of Texas ROI Score by Usage
Blue Cross and Blue Shield of Texas's ROI score was rated the highest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Blue Cross and Blue Shield of Texas ROI Score by Industry
Blue Cross and Blue Shield of Texas's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Blue Cross and Blue Shield of Texas Customer Satisfaction (CSAT)
Blue Cross and Blue Shield of Texas Customer Satisfaction (CSAT) Score
22 / 100
Blue Cross and Blue Shield of Texas has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
22%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blue Cross and Blue Shield of Texas Customer Satisfaction
Blue Cross and Blue Shield of Texas's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Blue Cross and Blue Shield of Texas' Customer Satisfaction.
Ranked Blue Cross and Blue Shield of Texas Customer Satisfaction the Highest
Ranked Blue Cross and Blue Shield of Texas Customer Satisfaction the Lowest
Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Gender
Male customers rated Blue Cross and Blue Shield of Texas's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blue Cross and Blue Shield of Texas.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blue Cross and Blue Shield of Texas' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Cross and Blue Shield of Texas.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
67%
CSAT according to Other
Blue Cross and Blue Shield of Texas' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Cross and Blue Shield of Texas.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Age
Blue Cross and Blue Shield of Texas's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blue Cross and Blue Shield of Texas.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Usage
Blue Cross and Blue Shield of Texas's Customer Satisfaction score was rated the highest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Industry
Blue Cross and Blue Shield of Texas's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Blue Cross and Blue Shield of Texas Customer Satisfaction Score by Industry",
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"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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}Blue Cross and Blue Shield of Texas Customer Service
1.9/5
Blue Cross and Blue Shield of Texas has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Cross and Blue Shield of Texas' overall Customer Service score rated by its users and customers.
Quick Insights into Blue Cross and Blue Shield of Texas Customer Service
Blue Cross and Blue Shield of Texas's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Blue Cross and Blue Shield of Texas's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Blue Cross and Blue Shield of Texas' Customer Service score.
Ranked Blue Cross and Blue Shield of Texas Customer Service the Highest
Ranked Blue Cross and Blue Shield of Texas Customer Service the Lowest
Blue Cross and Blue Shield of Texas Customer Service Score by Gender
Male customers rated Blue Cross and Blue Shield of Texas's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blue Cross and Blue Shield of Texas.
Male
1.6/5
Female
1.5/5
Blue Cross and Blue Shield of Texas Customer Service Score by Ethnicity
Blue Cross and Blue Shield of Texas's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blue Cross and Blue Shield of Texas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Blue Cross and Blue Shield of Texas Customer Service Score by Age
Blue Cross and Blue Shield of Texas's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blue Cross and Blue Shield of Texas.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.7 | 56-60 | 1.7 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Blue Cross and Blue Shield of Texas Customer Service Score by Usage
Blue Cross and Blue Shield of Texas's Customer Service score was rated 1.5 stars by customers who have used Blue Cross and Blue Shield of Texas's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Blue Cross and Blue Shield of Texas Customer Service Score by Industry
Blue Cross and Blue Shield of Texas's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Blue Cross and Blue Shield of Texas as an Employer
Consumer vs. Employees
Blue Cross and Blue Shield of Texas scored a -57 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Cross and Blue Shield of Texas would recommend the brand to a friend. ENPS measures how likely Blue Cross and Blue Shield of Texas employees would recommend working at Blue Cross and Blue Shield of Texas to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
