-100
NPS
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Brand Page
BLUE CROSS BLUE SHIELD OF ARIZONA
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About BLUE CROSS BLUE SHIELD OF ARIZONA's Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BLUE CROSS BLUE SHIELD OF ARIZONA NPS
BLUE CROSS BLUE SHIELD OF ARIZONA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BLUE CROSS BLUE SHIELD OF ARIZONA's customers would recommend using the product based on a scale of -100 to 100.
BLUE CROSS BLUE SHIELD OF ARIZONA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BLUE CROSS BLUE SHIELD OF ARIZONA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BLUE CROSS BLUE SHIELD OF ARIZONA Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BLUE CROSS BLUE SHIELD OF ARIZONA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BLUE CROSS BLUE SHIELD OF ARIZONA Product Quality
1.5/5
BLUE CROSS BLUE SHIELD OF ARIZONA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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BLUE CROSS BLUE SHIELD OF ARIZONA Product Information
BLUE CROSS BLUE SHIELD OF ARIZONA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.azblue.com
Industry
Tech
BLUE CROSS BLUE SHIELD OF ARIZONA Pricing
BLUE CROSS BLUE SHIELD OF ARIZONA ROI & Value For Money
1.5/5
BLUE CROSS BLUE SHIELD OF ARIZONA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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BLUE CROSS BLUE SHIELD OF ARIZONA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BLUE CROSS BLUE SHIELD OF ARIZONA Customer Service
1.5/5
BLUE CROSS BLUE SHIELD OF ARIZONA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About BLUE CROSS BLUE SHIELD OF ARIZONA's Customer Service
Address
Palo Alto, CA 85021
Website
http://www.azblue.com
BLUE CROSS BLUE SHIELD OF ARIZONA as an Employer
3.0/5
BLUE CROSS BLUE SHIELD OF ARIZONA has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of BLUE CROSS BLUE SHIELD OF ARIZONA
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BLUE CROSS BLUE SHIELD OF ARIZONA scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of BLUE CROSS BLUE SHIELD OF ARIZONA would recommend the brand to a friend. ENPS measures how likely BLUE CROSS BLUE SHIELD OF ARIZONA employees would recommend working at BLUE CROSS BLUE SHIELD OF ARIZONA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
