0
NPS
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Blue Dart Express
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About Blue Dart Express' Brand
Provider of mail, parcel and logistics services. The company covers 34,248 locations and service more than 220 countries and territories worldwide.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Blue Dart Express NPS
Blue Dart Express's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Blue Dart Express's customers would recommend using the product based on a scale of -100 to 100.
Blue Dart Express Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Blue Dart Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Dart Express Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Blue Dart Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Dart Express Product Quality
4/5
Blue Dart Express has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Dart Express' overall Product Quality score rated by its users and customers.
Blue Dart Express Product Information
Blue Dart Express’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.bluedart.com
- Company Size
- 10,000+ Employees
Blue Dart Express Pricing
Blue Dart Express ROI & Value For Money
4.5/5
Blue Dart Express has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Dart Express' overall ROI score rated by its users and customers.
Blue Dart Express Customer Satisfaction (CSAT)
Blue Dart Express Customer Satisfaction (CSAT) Score
100 / 100
Blue Dart Express has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Dart Express Customer Service
4.5/5
Blue Dart Express has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Dart Express' overall Customer Service score rated by its users and customers.
About Blue Dart Express's Customer Service
Address
Blue Dart Centre, Mumbai, 400099
Website
www.bluedart.com
Phone Number
7
Consumer vs. Employees
Blue Dart Express scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Blue Dart Express would recommend the brand to a friend. ENPS measures how likely Blue Dart Express employees would recommend working at Blue Dart Express to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
