29
NPS
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Blue Jeans
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About Blue Jeans' Brand
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Blue Jeans NPS
Blue Jeans's Net Promoter Score (NPS) is a 29 with 56% Promoters, 17% Passives, and 27% Detractors. Net Promoter Score tracks whether Blue Jeans's customers would recommend using the product based on a scale of -100 to 100.
Blue Jeans Overall NPS
| 56% | Promoters |
|---|---|
| 17% | Passives |
| 27% | Detractors |
Blue Jeans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
Oct 2020 35 | Oct 2020 | 35 |
Mar 2021 31 | Mar 2021 | 31 |
Aug 2021 32 | Aug 2021 | 32 |
Apr 2022 34 | Apr 2022 | 34 |
Jun 2022 32 | Jun 2022 | 32 |
Jun 2023 29 | Jun 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Jeans NPS by Usage
Blue Jeans's NPS was rated the highest by customers who have used Blue Jeans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 23 | 2 to 5 Years | 23 |
Blue Jeans Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Blue Jeans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Jeans Product Quality
4.2/5
Blue Jeans has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Blue Jeans Product Information
Blue Jeans serves markets in the United States, Europe, Canada, and United Kingdom. Blue Jeans supports Web devices and offers products for medium and large sized businesses.
Blue Jeans’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Blue Jeans's product the highest. Reviewers from the Sports & Entertainment industry rated Blue Jeans the lowest at 4.1.
- Website
- http://www.bluejeans.com
- Company Size
- 501-1,000 Employees
Languages Supported
English
Product Type
Communication Software
Web Collaboration Software
Online Meetings Software
Meeting Software
Web Conferencing Software
Video Conferencing Software
Quick Insights into Blue Jeans Product Quality
Blue Jeans's Product Quality score was rated highest by customers who have used Blue Jeans's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
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Ranked Blue Jeans Product Quality the Highest
Ranked Blue Jeans Product Quality the Lowest
Blue Jeans Product Quality Score by Usage
Blue Jeans's Product Quality score was rated the highest by customers who have used Blue Jeans's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Blue Jeans Product Quality Score by Industry
Blue Jeans's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Blue Jeans Pricing
Blue Jeans ROI & Value For Money
3.9/5
Blue Jeans has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Blue Jeans Pricing Plans
Blue Jeans has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consumer Services industry think that they had the lowest ROI from Blue Jeans.
Who Uses Blue Jeans?
Medium Businesses
Large Enterprises
Quick Insights into Blue Jeans ROI
Blue Jeans's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Consumer Services industry.
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Ranked Blue Jeans ROI the Highest
Ranked Blue Jeans ROI the Lowest
Blue Jeans ROI Score by Industry
Blue Jeans's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Blue Jeans Customer Satisfaction (CSAT)
Blue Jeans Customer Satisfaction (CSAT) Score
50 / 100
Blue Jeans has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Jeans Customer Service
3.8/5
Blue Jeans has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Blue Jeans's Customer Service
Address
Mountain View, CA
Website
http://www.bluejeans.com
Blue Jeans as an Employer
2.9/5
Blue Jeans has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blue Jeans scored a 29 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Jeans would recommend the brand to a friend. ENPS measures how likely Blue Jeans employees would recommend working at Blue Jeans to a friend.
Net Promoter Score
29
NPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
