35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Blue Man Group
Marketing or Exec? Claim Your Free Account
About Blue Man Group's Brand
Blue Man Group is a multinational media and entertainment company engaged in theatrical and digital media operations worldwide.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Blue Man Group NPS
Blue Man Group's Net Promoter Score (NPS) is a 35 with 66% Promoters, 3% Passives, and 31% Detractors. Net Promoter Score tracks whether Blue Man Group's customers would recommend using the product based on a scale of -100 to 100.
Blue Man Group Overall NPS
| 66% | Promoters |
|---|---|
| 3% | Passives |
| 31% | Detractors |
Blue Man Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 7 | Dec 2022 | 7 |
Jan 2023 10 | Jan 2023 | 10 |
Feb 2023 6 | Feb 2023 | 6 |
Jun 2023 10 | Jun 2023 | 10 |
Jan 2024 15 | Jan 2024 | 15 |
Apr 2024 19 | Apr 2024 | 19 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 32 | Sep 2024 | 32 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
Jun 2025 34 | Jun 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Man Group NPS by Gender
Blue Man Group's NPS was rated 50 by Male customers on Comparably.
Male
50
Blue Man Group's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Blue Man Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Blue Man Group NPS by Ethnicity
Blue Man Group's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Blue Man Group Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Blue Man Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Man Group Customer Loyalty Score by Gender
Blue Man Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blue Man Group.
Male
100%
Yes
Female
N/A
Yes
Blue Man Group Customer Loyalty Score by Ethnicity
Blue Man Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blue Man Group.
100
out of 100
Caucasian
Blue Man Group Product Quality
4.2/5
Blue Man Group has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Man Group's overall Product Quality score rated by its users and customers.
Blue Man Group Product Information
Blue Man Group’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.blueman.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into Blue Man Group Product Quality
Blue Man Group's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blue Man Group's Product Quality.
Ranked Blue Man Group Product Quality the Highest
Blue Man Group Product Quality Score by Gender
Blue Man Group's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blue Man Group.
Male
4.5/5
Female
N/A
Blue Man Group Product Quality Score by Ethnicity
Blue Man Group's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blue Man Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Blue Man Group Pricing
Blue Man Group ROI & Value For Money
3.8/5
Blue Man Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Man Group's overall ROI score rated by its users and customers.
Quick Insights into Blue Man Group ROI
Blue Man Group's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blue Man Group's ROI score.
Ranked Blue Man Group ROI the Highest
Blue Man Group ROI Score by Gender
Blue Man Group's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blue Man Group.
Male
3.7/5
Female
N/A
Blue Man Group ROI Score by Ethnicity
Blue Man Group's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blue Man Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Blue Man Group Customer Satisfaction (CSAT)
Blue Man Group Customer Satisfaction (CSAT) Score
86 / 100
Blue Man Group has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
68%
Satisfied
18%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blue Man Group Customer Satisfaction
Blue Man Group's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blue Man Group's Customer Satisfaction.
Ranked Blue Man Group Customer Satisfaction the Highest
Blue Man Group Customer Satisfaction Score by Gender
Blue Man Group's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blue Man Group.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Blue Man Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blue Man Group's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Man Group.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
Blue Man Group Customer Service
3.9/5
Blue Man Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Man Group's overall Customer Service score rated by its users and customers.
About Blue Man Group's Customer Service
Address
434 Lafayette St, New York City, NY
Website
http://www.blueman.com/
Phone Number
(212) 226-6366
Quick Insights into Blue Man Group Customer Service
Blue Man Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blue Man Group's Customer Service score.
Ranked Blue Man Group Customer Service the Highest
Blue Man Group Customer Service Score by Gender
Blue Man Group's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blue Man Group.
Male
4.1/5
Female
N/A
Blue Man Group Customer Service Score by Ethnicity
Blue Man Group's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blue Man Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Blue Man Group as an Employer
3.4/5
Blue Man Group has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blue Man Group scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Man Group would recommend the brand to a friend. ENPS measures how likely Blue Man Group employees would recommend working at Blue Man Group to a friend.
Net Promoter Score
35
NPS Score
| 66% | Promoters |
|---|---|
| 3% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
