-48
NPS
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Blue Raven Solar
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About Blue Raven Solar's Brand
Blue Raven Solar believes all homeowners should have equal opportunity to invest in simple, reliable, affordable, high-quality solar power.
Brand at a Glance
62%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Blue Raven Solar NPS
Blue Raven Solar's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether Blue Raven Solar's customers would recommend using the product based on a scale of -100 to 100.
Blue Raven Solar Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
Blue Raven Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -75 | Nov 2022 | -75 |
Dec 2022 -77 | Dec 2022 | -77 |
Feb 2023 -81 | Feb 2023 | -81 |
Apr 2023 -83 | Apr 2023 | -83 |
May 2023 -71 | May 2023 | -71 |
Jun 2023 -69 | Jun 2023 | -69 |
Aug 2023 -62 | Aug 2023 | -62 |
Sep 2023 -65 | Sep 2023 | -65 |
Apr 2024 -67 | Apr 2024 | -67 |
Oct 2024 -59 | Oct 2024 | -59 |
Dec 2024 -53 | Dec 2024 | -53 |
Jan 2025 -48 | Jan 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Raven Solar NPS by Gender
Female customers rated Blue Raven Solar's NPS 40 points higher than Male customers.
Male
-100
Blue Raven Solar's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
Blue Raven Solar's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Blue Raven Solar NPS by Ethnicity
Blue Raven Solar's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Blue Raven Solar NPS by Age
Blue Raven Solar's NPS was rated -100 points by customers ages 41-45 and customers ages 66+ on Comparably.
Blue Raven Solar NPS by Usage
Blue Raven Solar's NPS was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
Blue Raven Solar Customer Reviews
Out of the 2 Blue Raven Solar customer reviews 0 were positive and 2 were constructive. Blue Raven Solar customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Blue Raven Solar Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Blue Raven Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Raven Solar Customer Loyalty Score by Gender
Female customers rated Blue Raven Solar's Customer Loyalty score 42% higher than Male customers.
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Male
40%
Yes
Female
82%
Yes
Blue Raven Solar Customer Loyalty Score by Ethnicity
Blue Raven Solar's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blue Raven Solar.
55
out of 100
Caucasian
40
out of 100
Other
Blue Raven Solar Customer Loyalty Score by Age
Blue Raven Solar's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blue Raven Solar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
66+ 78% | 66+ | 78% |
Blue Raven Solar Customer Loyalty Score by Usage
Blue Raven Solar's Customer Loyalty score was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blue Raven Solar Customer Loyalty Score by Industry
Blue Raven Solar's Customer Loyalty score was rated 40% by Tech industry customers.
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Blue Raven Solar Product Quality
2.7/5
Blue Raven Solar has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Blue Raven Solar Product Information
Blue Raven Solar’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Blue Raven Solar's product the highest.
- Website
- https://blueravensolar.com
- Company Size
- 1,001-5,000 Employees
Industry
Renewables and Environment
Quick Insights into Blue Raven Solar Product Quality
Blue Raven Solar's Product Quality score was rated highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Blue Raven Solar Product Quality the Highest
Ranked Blue Raven Solar Product Quality the Lowest
Blue Raven Solar Product Quality Score by Gender
Male customers rated Blue Raven Solar's Product Quality score 0.5 stars higher than Female customers.
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Male
2.3/5
Female
1.8/5
Blue Raven Solar Product Quality Score by Ethnicity
Blue Raven Solar's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blue Raven Solar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
Blue Raven Solar Product Quality Score by Age
Blue Raven Solar's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blue Raven Solar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
66+ 2.4 | 66+ | 2.4 |
Blue Raven Solar Product Quality Score by Usage
Blue Raven Solar's Product Quality score was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blue Raven Solar Product Quality Score by Industry
Blue Raven Solar's Product Quality score was rated 1.5 stars by Tech industry customers.
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Blue Raven Solar Pricing
Blue Raven Solar ROI & Value For Money
2.6/5
Blue Raven Solar has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Blue Raven Solar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Blue Raven Solar ROI
Blue Raven Solar's ROI score was rated highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Blue Raven Solar ROI the Highest
Ranked Blue Raven Solar ROI the Lowest
Blue Raven Solar ROI Score by Gender
Male customers rated Blue Raven Solar's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blue Raven Solar.
Male
2.3/5
Female
1.8/5
Blue Raven Solar ROI Score by Ethnicity
Blue Raven Solar's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blue Raven Solar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Blue Raven Solar ROI Score by Age
Blue Raven Solar's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blue Raven Solar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
66+ 2.4 | 66+ | 2.4 |
Blue Raven Solar ROI Score by Usage
Blue Raven Solar's ROI score was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blue Raven Solar ROI Score by Industry
Blue Raven Solar's ROI score was rated 1.5 stars by Tech industry customers.
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Blue Raven Solar Customer Satisfaction (CSAT)
Blue Raven Solar Customer Satisfaction (CSAT) Score
30 / 100
Blue Raven Solar has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
4%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blue Raven Solar Customer Satisfaction
Blue Raven Solar's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Blue Raven Solar's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Blue Raven Solar's Customer Satisfaction.
Ranked Blue Raven Solar Customer Satisfaction the Highest
Ranked Blue Raven Solar Customer Satisfaction the Lowest
Blue Raven Solar Customer Satisfaction Score by Gender
Male customers rated Blue Raven Solar's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blue Raven Solar.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Blue Raven Solar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blue Raven Solar's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Raven Solar.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to Other
Blue Raven Solar's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Raven Solar.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Blue Raven Solar Customer Satisfaction Score by Age
Blue Raven Solar's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blue Raven Solar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 66+ | 0% |
Blue Raven Solar Customer Satisfaction Score by Usage
Blue Raven Solar's Customer Satisfaction score was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Blue Raven Solar Customer Satisfaction Score by Industry
Blue Raven Solar's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Blue Raven Solar Customer Satisfaction Score by Industry",
"text": "Blue Raven Solar's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Blue Raven Solar's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Blue Raven Solar Customer Service
2.4/5
Blue Raven Solar has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Raven Solar's overall Customer Service score rated by its users and customers.
About Blue Raven Solar's Customer Service
Address
1403 N 630 E, Orem, UT 84097, Orem, UT 84097
Website
https://blueravensolar.com
Phone Number
800.377.4480
Blue Raven Solar's Social Links
Quick Insights into Blue Raven Solar Customer Service
Blue Raven Solar's Customer Service score was rated highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Blue Raven Solar's Customer Service score.
Ranked Blue Raven Solar Customer Service the Highest
Ranked Blue Raven Solar Customer Service the Lowest
Blue Raven Solar Customer Service Score by Gender
Female customers rated Blue Raven Solar's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blue Raven Solar.
Male
1.5/5
Female
1.8/5
Blue Raven Solar Customer Service Score by Ethnicity
Blue Raven Solar's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blue Raven Solar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Blue Raven Solar Customer Service Score by Age
Blue Raven Solar's Customer Service score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blue Raven Solar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Blue Raven Solar Customer Service Score by Usage
Blue Raven Solar's Customer Service score was rated the highest by customers who have used Blue Raven Solar's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Blue Raven Solar Customer Service Score by Industry
Blue Raven Solar's Customer Service score was rated 1.5 stars by Tech industry customers.
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Blue Raven Solar as an Employer
4.7/5
Blue Raven Solar has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Blue Raven Solar scored a -48 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Raven Solar would recommend the brand to a friend. ENPS measures how likely Blue Raven Solar employees would recommend working at Blue Raven Solar to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 79% | Promoters |
|---|---|
| 12% | Passive |
| 9% | Detractors |
