29
NPS
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Brand Page
Blue Star
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About Blue Star's Brand
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Blue Star NPS
Blue Star's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether Blue Star's customers would recommend using the product based on a scale of -100 to 100.
Blue Star Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
Blue Star NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 20 | May 2023 | 20 |
Jul 2023 17 | Jul 2023 | 17 |
Jun 2024 27 | Jun 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Star Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Blue Star users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Star Product Quality
3.9/5
Blue Star has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue Star's overall Product Quality score rated by its users and customers.
Blue Star Product Information
Blue Star’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.bluestarjets.com
- Company Size
- 51-200 Employees
Blue Star Pricing
Blue Star ROI & Value For Money
3.6/5
Blue Star has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Blue Star Customer Satisfaction (CSAT)
Blue Star Customer Satisfaction (CSAT) Score
86 / 100
Blue Star has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Star Customer Service
3.9/5
Blue Star has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Blue Star's Customer Service
Address
880 Third Avenue 10th Floor, New York City, NY 400020 India
Website
http://www.bluestarjets.com
Phone Number
6467638663
Blue Star as an Employer
3.1/5
Blue Star has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Blue Star scored a 29 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Star would recommend the brand to a friend. ENPS measures how likely Blue Star employees would recommend working at Blue Star to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
