-25
NPS
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Blue State Digital
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About Blue State Digital's Brand
Blue State Digital is a media strategy and technology firm specializing in online fundraising, advocacy, social networking and more.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Blue State Digital NPS
Blue State Digital's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Blue State Digital's customers would recommend using the product based on a scale of -100 to 100.
Blue State Digital Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Blue State Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Feb 2025 -25 | Feb 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue State Digital Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Blue State Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue State Digital Product Quality
3.3/5
Blue State Digital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Blue State Digital's overall Product Quality score rated by its users and customers.
Blue State Digital Product Information
Blue State Digital’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Blue State Digital Pricing
Blue State Digital ROI & Value For Money
3.2/5
Blue State Digital has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Blue State Digital Customer Satisfaction (CSAT)
Blue State Digital Customer Satisfaction (CSAT) Score
33 / 100
Blue State Digital has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue State Digital Customer Service
3/5
Blue State Digital has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Blue State Digital's Customer Service
Address
5 West 20th St, New York City, NY
Website
https://www.bluestatedigital.com/
Phone Number
(800) 290-6826
Blue State Digital as an Employer
3.4/5
Blue State Digital has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Blue State Digital scored a -25 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue State Digital would recommend the brand to a friend. ENPS measures how likely Blue State Digital employees would recommend working at Blue State Digital to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
