60
NPS
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Blue Yonder
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About Blue Yonder's Brand
Provider of Big Data analytics and predictive applications. The company offers a cloud-based scalable platform with machine-learning algorithms. The enterprise's platform automates decision-making in real time and supplies precise forecasts. It is also used in dynamic pricing and in customer analyses.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Blue Yonder NPS
Blue Yonder's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Blue Yonder's customers would recommend using the product based on a scale of -100 to 100.
Blue Yonder Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Blue Yonder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Feb 2025 67 | Feb 2025 | 67 |
Apr 2025 71 | Apr 2025 | 71 |
Jul 2025 77 | Jul 2025 | 77 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Yonder Customer Reviews
Out of the 2 Blue Yonder customer reviews 1 was positive and 1 was constructive. Blue Yonder customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blue Yonder Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Blue Yonder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Yonder Product Quality
3.5/5
Blue Yonder has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Blue Yonder Product Information
Blue Yonder’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.blue-yonder.com
- Company Size
- 51-200 Employees
Blue Yonder Pricing
Blue Yonder ROI & Value For Money
3.8/5
Blue Yonder has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Blue Yonder Customer Satisfaction (CSAT)
Blue Yonder Customer Satisfaction (CSAT) Score
66 / 100
Blue Yonder has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Yonder Customer Service
3.9/5
Blue Yonder has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Blue Yonder's Customer Service
Address
Ohiostrasse 8, Karlsruhe, 76149 Germany
Website
www.blue-yonder.com
Blue Yonder as an Employer
4.1/5
Blue Yonder has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Blue Yonder scored a 60 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Yonder would recommend the brand to a friend. ENPS measures how likely Blue Yonder employees would recommend working at Blue Yonder to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 50% | Promoters |
|---|---|
| 28% | Passive |
| 22% | Detractors |
