16
NPS
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bluebird bio
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About bluebird bio's Brand
Bluebird Bio offers products based on the transformative potential of gene therapy for patients with genetic and orphan diseases.
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
bluebird bio NPS
bluebird bio's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether bluebird bio's customers would recommend using the product based on a scale of -100 to 100.
bluebird bio Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
bluebird bio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bluebird bio Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of bluebird bio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
bluebird bio Product Quality
4.2/5
bluebird bio has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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bluebird bio Product Information
bluebird bio’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.bluebirdbio.com
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
bluebird bio Pricing
bluebird bio ROI & Value For Money
4/5
bluebird bio has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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bluebird bio Customer Satisfaction (CSAT)
bluebird bio Customer Satisfaction (CSAT) Score
83 / 100
bluebird bio has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
bluebird bio Customer Service
3.9/5
bluebird bio has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About bluebird bio's Customer Service
Address
150 Second Street, Third Floor, Cambridge, MA
Website
http://www.bluebirdbio.com
Phone Number
339-499-9300
bluebird bio as an Employer
2.9/5
bluebird bio has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
bluebird bio scored a 16 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of bluebird bio would recommend the brand to a friend. ENPS measures how likely bluebird bio employees would recommend working at bluebird bio to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
