52
NPS
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Blueboard
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About Blueboard's Brand
The Blueboard rewards platform allows companies to reward their employees to curated experiences and activities with the click of a button –
Brand at a Glance
54%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
2.7/5
Customer Service
Blueboard NPS
Blueboard's Net Promoter Score (NPS) is a 52 with 72% Promoters, 8% Passives, and 20% Detractors. Net Promoter Score tracks whether Blueboard's customers would recommend using the product based on a scale of -100 to 100.
Blueboard Overall NPS
| 72% | Promoters |
|---|---|
| 8% | Passives |
| 20% | Detractors |
Blueboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Dec 2020 70 | Dec 2020 | 70 |
May 2021 72 | May 2021 | 72 |
Aug 2023 65 | Aug 2023 | 65 |
Mar 2024 59 | Mar 2024 | 59 |
Aug 2025 52 | Aug 2025 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blueboard NPS by Usage
Blueboard's NPS was rated 83 points by customers who have used Blueboard's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Blueboard Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Blueboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blueboard Product Quality
4.2/5
Blueboard has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Blueboard Product Information
Blueboard serves markets in the United States, Europe, Canada, and Latin America. Blueboard supports Web devices and offers products for medium and large sized businesses.
Blueboard’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.blueboard.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Business Services
Enterprise
Healthcare
SaaS
Social
Languages Supported
English
Product Type
Competitive Intelligence Software
Blueboard Pricing
Blueboard ROI & Value For Money
3.9/5
Blueboard has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Blueboard Pricing Plans
Blueboard has a pricing structure that accommodates medium and large businesses.
Who Uses Blueboard?
Medium Businesses
Large Enterprises
Blueboard Customer Satisfaction (CSAT)
Blueboard Customer Satisfaction (CSAT) Score
67 / 100
Blueboard has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blueboard Customer Service
2.7/5
Blueboard has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Blueboard's Customer Service
Address
701 Minna Street, San Francisco, CA
Website
http://www.blueboard.com
Phone Number
19738767865
Blueboard as an Employer
3.4/5
Blueboard has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Blueboard scored a 52 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Blueboard would recommend the brand to a friend. ENPS measures how likely Blueboard employees would recommend working at Blueboard to a friend.
Net Promoter Score
52
NPS Score
| 72% | Promoters |
|---|---|
| 8% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
