32
NPS
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BlueCart, Inc.
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About BlueCart, Inc. Brand
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
BlueCart, Inc. NPS
BlueCart, Inc.'s Net Promoter Score (NPS) is a 32 with 61% Promoters, 10% Passives, and 29% Detractors. Net Promoter Score tracks whether BlueCart, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
BlueCart, Inc. Overall NPS
| 61% | Promoters |
|---|---|
| 10% | Passives |
| 29% | Detractors |
BlueCart, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 32 | Aug 2020 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueCart, Inc. NPS by Usage
BlueCart, Inc.'s NPS was rated the highest by customers who have used BlueCart, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
BlueCart, Inc. Product Quality
4.1/5
BlueCart, Inc. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BlueCart, Inc. Product Information
BlueCart, Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. BlueCart, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
BlueCart, Inc.’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bluecart.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Procurement Software
Distributor Software
Food Service Distribution Software
Restaurant Management Software
Food Service Management Software
BlueCart, Inc. Pricing
BlueCart, Inc. ROI & Value For Money
4.1/5
BlueCart, Inc. has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BlueCart, Inc. Pricing Plans
BlueCart, Inc. has a pricing structure that accommodates small, medium, and large businesses.
Who Uses BlueCart, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
BlueCart, Inc. Customer Service
5/5
BlueCart, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About BlueCart, Inc.'s Customer Service
Address
545 Middlefield Road, Menlo Park, CA 94025 United States of America
Website
http://www.bluecart.com
BlueCart, Inc. as an Employer
2.4/5
BlueCart, Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BlueCart, Inc. scored a 32 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueCart, Inc. would recommend the brand to a friend. ENPS measures how likely BlueCart, Inc. employees would recommend working at BlueCart, Inc. to a friend.
Net Promoter Score
32
NPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
