43
NPS
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BlueCat
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About BlueCat's Brand
We build next-generation IPAM, DNS & DHCP solutions that connect mobile devices, applications & clouds.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
BlueCat NPS
BlueCat's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether BlueCat's customers would recommend using the product based on a scale of -100 to 100.
BlueCat Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
BlueCat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
Oct 2023 43 | Oct 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueCat Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BlueCat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueCat Product Quality
4/5
BlueCat has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueCat's overall Product Quality score rated by its users and customers.
BlueCat Product Information
BlueCat’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Virtual Reality
BlueCat Pricing
BlueCat ROI & Value For Money
3.7/5
BlueCat has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BlueCat Customer Satisfaction (CSAT)
BlueCat Customer Satisfaction (CSAT) Score
100 / 100
BlueCat has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueCat Customer Service
3.3/5
BlueCat has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About BlueCat's Customer Service
Address
4101 Yonge Street, Suite 502, Toronto, KS M2P 1N6 Canada
Website
http://www.bluecatnetworks.com
BlueCat as an Employer
4.2/5
BlueCat has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
BlueCat scored a 43 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueCat would recommend the brand to a friend. ENPS measures how likely BlueCat employees would recommend working at BlueCat to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
