0
NPS
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BlueConic
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About BlueConic's Brand
BlueConic is the world's leading customer data platform, liberating data to empower marketers. Come join us.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
BlueConic NPS
BlueConic's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether BlueConic's customers would recommend using the product based on a scale of -100 to 100.
BlueConic Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
BlueConic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Dec 2022 -50 | Dec 2022 | -50 |
Jan 2023 -40 | Jan 2023 | -40 |
Sep 2023 -17 | Sep 2023 | -17 |
Oct 2023 -15 | Oct 2023 | -15 |
Jun 2024 -12 | Jun 2024 | -12 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueConic Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BlueConic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueConic Product Quality
3.2/5
BlueConic has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueConic's overall Product Quality score rated by its users and customers.
BlueConic Product Information
BlueConic’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.blueconic.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
SaaS
BlueConic Pricing
BlueConic ROI & Value For Money
3.5/5
BlueConic has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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BlueConic Customer Satisfaction (CSAT)
BlueConic Customer Satisfaction (CSAT) Score
75 / 100
BlueConic has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueConic Customer Service
3.2/5
BlueConic has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueConic's overall Customer Service score rated by its users and customers.
About BlueConic's Customer Service
Address
179 Lincoln Street, Boston, MA 02111
Website
http://www.blueconic.com
Phone Number
(888) 440-2583
BlueConic's Social Links
BlueConic as an Employer
4.7/5
BlueConic has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BlueConic scored a 0 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueConic would recommend the brand to a friend. ENPS measures how likely BlueConic employees would recommend working at BlueConic to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 87% | Promoters |
|---|---|
| 9% | Passive |
| 4% | Detractors |
