63
NPS
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Brand Page
BlueFolder
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About BlueFolder's Brand
BlueFolder provides field and professional service management solutions for small- and medium-sized service organizations.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
BlueFolder NPS
BlueFolder's Net Promoter Score (NPS) is a 63 with 74% Promoters, 15% Passives, and 11% Detractors. Net Promoter Score tracks whether BlueFolder's customers would recommend using the product based on a scale of -100 to 100.
BlueFolder Overall NPS
| 74% | Promoters |
|---|---|
| 15% | Passives |
| 11% | Detractors |
BlueFolder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Nov 2021 66 | Nov 2021 | 66 |
Jul 2024 64 | Jul 2024 | 64 |
Aug 2025 62 | Aug 2025 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueFolder NPS by Usage
BlueFolder's NPS was rated the highest by customers who have used BlueFolder's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
BlueFolder Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BlueFolder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueFolder Product Quality
4.1/5
BlueFolder has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueFolder's overall Product Quality score rated by its users and customers.
BlueFolder Product Information
BlueFolder serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. BlueFolder supports Web devices and offers products for small and medium sized businesses.
BlueFolder’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bluefolder.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Small Business Services
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
CMMS Software
Building Maintenance Software
Facility Management Software
Maintenance Management Software
Work Order Software
Equipment Maintenance Software
Service Dispatch Software
Professional Services Software
Professional Services Automation (PSA) Software
Consulting Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
IT Management Software
IT Service Management (ITSM) Software
IT Service Software
BlueFolder Pricing
BlueFolder ROI & Value For Money
3.9/5
BlueFolder has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueFolder's overall ROI score rated by its users and customers.
BlueFolder Pricing Plans
BlueFolder has a pricing structure that accommodates small and medium businesses. Starting from $20/month, BlueFolder uses a subscription model.
Who Uses BlueFolder?
Small Businesses
Medium Businesses
BlueFolder Customer Satisfaction (CSAT)
BlueFolder Customer Satisfaction (CSAT) Score
100 / 100
BlueFolder has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueFolder Customer Service
3.6/5
BlueFolder has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueFolder's overall Customer Service score rated by its users and customers.
About BlueFolder's Customer Service
Address
7222 Commerce Center Drive, Suite 110, Colorado Springs, CO 80904
Website
http://www.bluefolder.com/
Phone Number
719-388-1966
BlueFolder as an Employer
Consumer vs. Employees
BlueFolder scored a 63 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueFolder would recommend the brand to a friend. ENPS measures how likely BlueFolder employees would recommend working at BlueFolder to a friend.
Net Promoter Score
63
NPS Score
| 74% | Promoters |
|---|---|
| 15% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
