-36
NPS
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Bluegreen Vacations
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About Bluegreen Vacations' Brand
We believe in sharing happiness by providing amazing vacation experiences at unique Bluegreen resorts in popular destinations.
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Bluegreen Vacations CMO
Ahmad M. Wardak
Ahmad M. Wardak serves as our Chief Marketing Officer. In his role, Mr. Wardak oversees all aspects of our marketing operations, Club Services and customer care as well as sales operations at our 51%-owned joint venture with affiliates of Bass Pro Shops (the “Bass Pro JV”). Mr. Wardak also serves as a member of the Management Committee of the Bass Pro JV. Mr. Wardak joined Bluegreen in 2003 and most recently served as EVP of Corporate Development and Innovation, where he led, among other things, our strategic and corporate development, acquisitions and development, inventory management, new product development and innovation as well as our business intelligence and analytics functions. Prior to this role, Mr. Wardak held various other senior positions with us. Most relevant to his current role, Mr. Wardak led our corporate marketing function from 2010 to 2017, which included establishing and growing our strategic partnerships and leading our multi-channel direct marketing efforts invo
Bluegreen Vacations NPS
Bluegreen Vacations's Net Promoter Score (NPS) is a -36 with 27% Promoters, 10% Passives, and 63% Detractors. Net Promoter Score tracks whether Bluegreen Vacations's customers would recommend using the product based on a scale of -100 to 100.
Bluegreen Vacations Overall NPS
| 27% | Promoters |
|---|---|
| 10% | Passives |
| 63% | Detractors |
Bluegreen Vacations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -29 | Apr 2025 | -29 |
May 2025 -29 | May 2025 | -29 |
Jun 2025 -30 | Jun 2025 | -30 |
Jul 2025 -32 | Jul 2025 | -32 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
Nov 2025 -34 | Nov 2025 | -34 |
Dec 2025 -34 | Dec 2025 | -34 |
Jan 2026 -34 | Jan 2026 | -34 |
Mar 2026 -34 | Mar 2026 | -34 |
Apr 2026 -36 | Apr 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bluegreen Vacations NPS by Gender
Female customers rated Bluegreen Vacations's NPS 8 points higher than Male customers.
Male
-60
Bluegreen Vacations's NPS was rated -60 by Male customers on Comparably.
13%
Promoters
14%
Passives
73%
Detractors
Female
-52
Bluegreen Vacations's NPS was rated -52 by Female customers on Comparably.
24%
Promoters
0%
Passives
76%
Detractors
Bluegreen Vacations NPS by Ethnicity
Bluegreen Vacations's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -65 | Caucasian | -65 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
Other -63 | Other | -63 |
Bluegreen Vacations NPS by Age
Bluegreen Vacations's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Bluegreen Vacations NPS by Usage
Bluegreen Vacations's NPS was rated the highest by customers who have used Bluegreen Vacations's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -73 | 1 to 2 Years | -73 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -61 | Over 10 Years | -61 |
Bluegreen Vacations Customer Reviews
Out of the 12 Bluegreen Vacations customer reviews 2 were positive and 10 were constructive. Bluegreen Vacations customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bluegreen Vacations Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bluegreen Vacations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bluegreen Vacations Customer Loyalty Score by Gender
Female customers rated Bluegreen Vacations's Customer Loyalty score 21% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bluegreen Vacations.
Male
64%
Yes
Female
85%
Yes
Bluegreen Vacations Customer Loyalty Score by Ethnicity
Bluegreen Vacations's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bluegreen Vacations.
73
out of 100
Caucasian
64
out of 100
Hispanic or Latino
78
out of 100
Other
Bluegreen Vacations Customer Loyalty Score by Age
Bluegreen Vacations's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bluegreen Vacations.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 33% | 36-40 | 33% |
41-45 60% | 41-45 | 60% |
46-50 74% | 46-50 | 74% |
51-55 67% | 51-55 | 67% |
56-60 70% | 56-60 | 70% |
61-65 85% | 61-65 | 85% |
66+ 84% | 66+ | 84% |
Bluegreen Vacations Customer Loyalty Score by Usage
Bluegreen Vacations's Customer Loyalty score was rated the highest by customers who have used Bluegreen Vacations's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bluegreen Vacations Customer Loyalty Score by Industry
Bluegreen Vacations's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bluegreen Vacations Product Quality
2.5/5
Bluegreen Vacations has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluegreen Vacations' overall Product Quality score rated by its users and customers.
Bluegreen Vacations Product Information
Bluegreen Vacations’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Bluegreen Vacations's product the highest. Reviewers from the Education industry rated Bluegreen Vacations the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Hospitality
Quick Insights into Bluegreen Vacations Product Quality
Bluegreen Vacations's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Education industry.
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Ranked Bluegreen Vacations Product Quality the Highest
Ranked Bluegreen Vacations Product Quality the Lowest
Bluegreen Vacations Product Quality Score by Gender
Female customers rated Bluegreen Vacations's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bluegreen Vacations.
Male
2/5
Female
2.3/5
Bluegreen Vacations Product Quality Score by Ethnicity
Bluegreen Vacations's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bluegreen Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Other 2 | Other | 2 |
Bluegreen Vacations Product Quality Score by Age
Bluegreen Vacations's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bluegreen Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Bluegreen Vacations Product Quality Score by Usage
Bluegreen Vacations's Product Quality score was rated the highest by customers who have used Bluegreen Vacations's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bluegreen Vacations Product Quality Score by Industry
Bluegreen Vacations's Product Quality score was rated the highest by Construction industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bluegreen Vacations Pricing
Bluegreen Vacations ROI & Value For Money
2.2/5
Bluegreen Vacations has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluegreen Vacations' overall ROI score rated by its users and customers.
Bluegreen Vacations Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Education industry think that they had the lowest ROI from Bluegreen Vacations.
Quick Insights into Bluegreen Vacations ROI
Bluegreen Vacations's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Bluegreen Vacations ROI the Highest
Ranked Bluegreen Vacations ROI the Lowest
Bluegreen Vacations ROI Score by Gender
Female customers rated Bluegreen Vacations's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bluegreen Vacations.
Male
1.7/5
Female
2/5
Bluegreen Vacations ROI Score by Ethnicity
Bluegreen Vacations's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bluegreen Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
Other 1.6 | Other | 1.6 |
Bluegreen Vacations ROI Score by Age
Bluegreen Vacations's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bluegreen Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bluegreen Vacations ROI Score by Usage
Bluegreen Vacations's ROI score was rated the highest by customers who have used Bluegreen Vacations's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bluegreen Vacations ROI Score by Industry
Bluegreen Vacations's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Bluegreen Vacations Customer Satisfaction (CSAT)
Bluegreen Vacations Customer Satisfaction (CSAT) Score
33 / 100
Bluegreen Vacations has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bluegreen Vacations Customer Satisfaction
Bluegreen Vacations's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers from the Education industry.
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Ranked Bluegreen Vacations Customer Satisfaction the Highest
Ranked Bluegreen Vacations Customer Satisfaction the Lowest
Bluegreen Vacations Customer Satisfaction Score by Gender
Female customers rated Bluegreen Vacations's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bluegreen Vacations.
22 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 14% | |
Very Dissatisfied | 53% |
29 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 47% |
Bluegreen Vacations Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bluegreen Vacations' Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
15%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
Bluegreen Vacations' Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bluegreen Vacations.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Bluegreen Vacations' Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bluegreen Vacations.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
38%
Very Dissatisfied
38%
Bluegreen Vacations Customer Satisfaction Score by Age
Bluegreen Vacations's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bluegreen Vacations.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 11% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 66% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 18% |
Bluegreen Vacations Customer Satisfaction Score by Usage
Bluegreen Vacations's Customer Satisfaction score was rated the highest by customers who have used Bluegreen Vacations's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bluegreen Vacations Customer Satisfaction Score by Industry
Bluegreen Vacations's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bluegreen Vacations Customer Satisfaction Score by Industry",
"text": "Bluegreen Vacations's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"label": "Accounting",
"groupId": 495,
"score": 22,
"stars": 0,
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]
}Bluegreen Vacations Customer Service
2.5/5
Bluegreen Vacations has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluegreen Vacations' overall Customer Service score rated by its users and customers.
About Bluegreen Vacations's Customer Service
Address
4960 Conference Way N #100, Boca Raton, FL 33431
Website
http://www.bluegreenvacations.com
Phone Number
(561)912-8000
Bluegreen Vacations's Social Links
Quick Insights into Bluegreen Vacations Customer Service
Bluegreen Vacations's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bluegreen Vacations' Customer Service score.
Ranked Bluegreen Vacations Customer Service the Highest
Ranked Bluegreen Vacations Customer Service the Lowest
Bluegreen Vacations Customer Service Score by Gender
Female customers rated Bluegreen Vacations's Customer Service score 0.1 stars higher than Male customers.
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Male
2.1/5
Female
2.2/5
Bluegreen Vacations Customer Service Score by Ethnicity
Bluegreen Vacations's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bluegreen Vacations.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
Other 1.8 | Other | 1.8 |
Bluegreen Vacations Customer Service Score by Age
Bluegreen Vacations's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bluegreen Vacations.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2 | 61-65 | 2 |
66+ 1.9 | 66+ | 1.9 |
Bluegreen Vacations Customer Service Score by Usage
Bluegreen Vacations's Customer Service score was rated the highest by customers who have used Bluegreen Vacations's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bluegreen Vacations Customer Service Score by Industry
Bluegreen Vacations's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Bluegreen Vacations as an Employer
4.0/5
Bluegreen Vacations has a 4.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bluegreen Vacations scored a -36 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Bluegreen Vacations would recommend the brand to a friend. ENPS measures how likely Bluegreen Vacations employees would recommend working at Bluegreen Vacations to a friend.
Net Promoter Score
-36
NPS Score
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
