-13
NPS
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blueground
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About blueground's Brand
A leading hospitality-tech company providing beautifully designed rentals in the world's top locations.
Brand at a Glance
64%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
blueground NPS
blueground's Net Promoter Score (NPS) is a -13 with 32% Promoters, 23% Passives, and 45% Detractors. Net Promoter Score tracks whether blueground's customers would recommend using the product based on a scale of -100 to 100.
blueground Overall NPS
| 32% | Promoters |
|---|---|
| 23% | Passives |
| 45% | Detractors |
blueground NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 6 | Nov 2022 | 6 |
Dec 2022 7 | Dec 2022 | 7 |
Mar 2023 4 | Mar 2023 | 4 |
Jul 2023 5 | Jul 2023 | 5 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 4 | Nov 2023 | 4 |
Jan 2024 9 | Jan 2024 | 9 |
May 2024 4 | May 2024 | 4 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 -10 | Apr 2025 | -10 |
Jan 2026 -13 | Jan 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
blueground NPS by Gender
blueground's NPS was rated 11 by Female customers on Comparably.
Female
11
blueground's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Male
N/A
blueground's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
blueground NPS by Ethnicity
blueground's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
blueground NPS by Usage
blueground's NPS was rated -51 points by customers who have used blueground's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
blueground Customer Reviews
Out of the 6 blueground customer reviews 4 were positive and 2 were constructive. blueground customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
blueground Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of blueground users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
blueground Customer Loyalty Score by Gender
blueground's Customer Loyalty score was rated 80 by Female customers on Comparably.
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Female
80%
Yes
Male
N/A
Yes
blueground Customer Loyalty Score by Ethnicity
blueground's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of blueground.
70
out of 100
Caucasian
blueground Customer Loyalty Score by Usage
blueground's Customer Loyalty score was rated 66% by customers who have used blueground's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
blueground Product Quality
3/5
blueground has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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blueground Product Information
blueground’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Real Estate
Quick Insights into blueground Product Quality
blueground's Product Quality score was rated highest by Female customers.
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Ranked blueground Product Quality the Highest
blueground Product Quality Score by Gender
blueground's Product Quality score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of blueground.
Female
3.3/5
Male
N/A
blueground Product Quality Score by Ethnicity
blueground's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of blueground.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
blueground Product Quality Score by Usage
blueground's Product Quality score was rated 2.2 stars by customers who have used blueground's products/services for Less than 1 Year.
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blueground Pricing
blueground ROI & Value For Money
3.1/5
blueground has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into blueground ROI
blueground's ROI score was rated highest by Female customers.
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Ranked blueground ROI the Highest
blueground ROI Score by Gender
blueground's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of blueground.
Female
3.5/5
Male
N/A
blueground ROI Score by Ethnicity
blueground's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of blueground.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
blueground ROI Score by Usage
blueground's ROI score was rated 2.1 stars by customers who have used blueground's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
blueground Customer Satisfaction (CSAT)
blueground Customer Satisfaction (CSAT) Score
50 / 100
blueground has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into blueground Customer Satisfaction
blueground's Customer Satisfaction score was rated highest by Female customers.
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Ranked blueground Customer Satisfaction the Highest
blueground Customer Satisfaction Score by Gender
blueground's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of blueground.
67 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
blueground Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
blueground's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of blueground.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
blueground Customer Satisfaction Score by Usage
blueground's Customer Satisfaction score was rated 38 points by customers who have used blueground's products/services for Less than 1 Year.
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blueground Customer Service
2.9/5
blueground has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About blueground's Customer Service
Address
311 W 43rd St100, New York City, NY 10036
Website
https://www.theblueground.com
blueground's Social Links
Quick Insights into blueground Customer Service
blueground's Customer Service score was rated highest by Female customers.
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Ranked blueground Customer Service the Highest
blueground Customer Service Score by Gender
blueground's Customer Service score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of blueground.
Female
3.4/5
Male
N/A
blueground Customer Service Score by Ethnicity
blueground's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of blueground.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
blueground Customer Service Score by Usage
blueground's Customer Service score was rated 2 stars by customers who have used blueground's products/services for Less than 1 Year.
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blueground as an Employer
3.9/5
blueground has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of blueground
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
blueground scored a -13 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of blueground would recommend the brand to a friend. ENPS measures how likely blueground employees would recommend working at blueground to a friend.
Net Promoter Score
-13
NPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
