-91
NPS
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Brand Page
Bluehost
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About Bluehost's Brand
One of the premier shared/VPS/dedicated hosting solutions for websites, domain names, email, eCommerce, SEO marketing, & more.
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bluehost NPS
Bluehost's Net Promoter Score (NPS) is a -91 with 3% Promoters, 3% Passives, and 94% Detractors. Net Promoter Score tracks whether Bluehost's customers would recommend using the product based on a scale of -100 to 100.
Bluehost Overall NPS
| 3% | Promoters |
|---|---|
| 3% | Passives |
| 94% | Detractors |
Bluehost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -90 | Aug 2024 | -90 |
Nov 2024 -90 | Nov 2024 | -90 |
Dec 2024 -90 | Dec 2024 | -90 |
Jan 2025 -90 | Jan 2025 | -90 |
Feb 2025 -90 | Feb 2025 | -90 |
Mar 2025 -91 | Mar 2025 | -91 |
Apr 2025 -91 | Apr 2025 | -91 |
May 2025 -91 | May 2025 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Aug 2025 -91 | Aug 2025 | -91 |
Oct 2025 -91 | Oct 2025 | -91 |
Nov 2025 -91 | Nov 2025 | -91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bluehost NPS by Gender
Female customers rated Bluehost's NPS 8 points higher than Male customers.
Male
-92
Bluehost's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-84
Bluehost's NPS was rated -84 by Female customers on Comparably.
5%
Promoters
6%
Passives
89%
Detractors
Bluehost NPS by Ethnicity
Bluehost's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black -100 | African American/Black | -100 |
Other -84 | Other | -84 |
Bluehost NPS by Age
Bluehost's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Bluehost NPS by Usage
Bluehost's NPS was rated the highest by customers who have used Bluehost's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -88 | Over 10 Years | -88 |
Bluehost Customer Reviews
Out of the 13 Bluehost customer reviews 2 were positive and 11 were constructive. Bluehost customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bluehost Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Bluehost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bluehost Customer Loyalty Score by Gender
Male customers rated Bluehost's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bluehost.
Male
60%
Yes
Female
53%
Yes
Bluehost Customer Loyalty Score by Ethnicity
Bluehost's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bluehost.
56
out of 100
Caucasian
49
out of 100
African American/Black
65
out of 100
Other
Bluehost Customer Loyalty Score by Age
Bluehost's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bluehost.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
36-40 64% | 36-40 | 64% |
41-45 49% | 41-45 | 49% |
46-50 50% | 46-50 | 50% |
51-55 33% | 51-55 | 33% |
56-60 84% | 56-60 | 84% |
61-65 51% | 61-65 | 51% |
66+ 64% | 66+ | 64% |
Bluehost Customer Loyalty Score by Usage
Bluehost's Customer Loyalty score was rated the highest by customers who have used Bluehost's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bluehost Customer Loyalty Score by Industry
Bluehost's Customer Loyalty score was rated the highest by Professional Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bluehost Product Quality
1.5/5
Bluehost has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluehost's overall Product Quality score rated by its users and customers.
Bluehost Product Information
Bluehost’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated Bluehost's product the highest. Reviewers from the Tech industry rated Bluehost the lowest at 1.5.
- Website
- http://www.endurance.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Quick Insights into Bluehost Product Quality
Bluehost's Product Quality score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bluehost's Product Quality.
Ranked Bluehost Product Quality the Highest
Ranked Bluehost Product Quality the Lowest
Bluehost Product Quality Score by Gender
Bluehost's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bluehost.
Male
1.5/5
Female
1.5/5
Bluehost Product Quality Score by Ethnicity
Bluehost's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bluehost.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Bluehost Product Quality Score by Age
Bluehost's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bluehost.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Bluehost Product Quality Score by Usage
Bluehost's Product Quality score was rated the highest by customers who have used Bluehost's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bluehost Product Quality Score by Industry
Bluehost's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bluehost Pricing
Bluehost ROI & Value For Money
1.5/5
Bluehost has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluehost's overall ROI score rated by its users and customers.
Bluehost Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Bluehost.
Quick Insights into Bluehost ROI
Bluehost's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bluehost's ROI score.
Ranked Bluehost ROI the Highest
Ranked Bluehost ROI the Lowest
Bluehost ROI Score by Gender
Bluehost's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bluehost.
Male
1.5/5
Female
1.5/5
Bluehost ROI Score by Ethnicity
Bluehost's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bluehost.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Bluehost ROI Score by Age
Bluehost's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bluehost.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Bluehost ROI Score by Usage
Bluehost's ROI score was rated 1.5 stars by customers who have used Bluehost's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bluehost ROI Score by Industry
Bluehost's ROI score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bluehost Customer Satisfaction (CSAT)
Bluehost Customer Satisfaction (CSAT) Score
6 / 100
Bluehost has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bluehost Customer Satisfaction
Bluehost's Customer Satisfaction score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bluehost's Customer Satisfaction.
Ranked Bluehost Customer Satisfaction the Highest
Ranked Bluehost Customer Satisfaction the Lowest
Bluehost Customer Satisfaction Score by Gender
Female customers rated Bluehost's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bluehost.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 11% | |
Very Dissatisfied | 81% |
10 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 85% |
Bluehost Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bluehost's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bluehost.
7 / 100
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
81%
CSAT according to African American/Black
Bluehost's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bluehost.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Bluehost's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bluehost.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
77%
Bluehost Customer Satisfaction Score by Age
Bluehost's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bluehost.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 9% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 20% |
Bluehost Customer Satisfaction Score by Usage
Bluehost's Customer Satisfaction score was rated the highest by customers who have used Bluehost's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bluehost Customer Satisfaction Score by Industry
Bluehost's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bluehost Customer Satisfaction Score by Industry",
"text": "Bluehost's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Bluehost's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bluehost's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Bluehost Customer Service
1.5/5
Bluehost has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluehost's overall Customer Service score rated by its users and customers.
About Bluehost's Customer Service
Address
1215 N. Research Way, #Q3500, Burlington, MA
Website
http://www.endurance.com
Phone Number
(888) 401-4678
Quick Insights into Bluehost Customer Service
Bluehost's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bluehost's Customer Service score.
Ranked Bluehost Customer Service the Highest
Ranked Bluehost Customer Service the Lowest
Bluehost Customer Service Score by Gender
Bluehost's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bluehost.
Male
1.5/5
Female
1.5/5
Bluehost Customer Service Score by Ethnicity
Bluehost's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bluehost.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Bluehost Customer Service Score by Age
Bluehost's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bluehost.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Bluehost Customer Service Score by Usage
Bluehost's Customer Service score was rated 1.5 stars by customers who have used Bluehost's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bluehost Customer Service Score by Industry
Bluehost's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Bluehost as an Employer
2.8/5
Bluehost has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bluehost scored a -91 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bluehost would recommend the brand to a friend. ENPS measures how likely Bluehost employees would recommend working at Bluehost to a friend.
Net Promoter Score
-91
NPS Score
| 3% | Promoters |
|---|---|
| 3% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
