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NPS
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BlueLinx Holdings
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About BlueLinx Holdings' Brand
BlueLinx Corporation, is a leading distributor of building products in North America.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
BlueLinx Holdings NPS
BlueLinx Holdings's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether BlueLinx Holdings's customers would recommend using the product based on a scale of -100 to 100.
BlueLinx Holdings Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
BlueLinx Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Apr 2024 -33 | Apr 2024 | -33 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 -20 | Sep 2024 | -20 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -1 | Feb 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueLinx Holdings Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BlueLinx Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueLinx Holdings Product Quality
3.4/5
BlueLinx Holdings has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueLinx Holdings' overall Product Quality score rated by its users and customers.
BlueLinx Holdings Product Information
BlueLinx Holdings’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://bluelinxco.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
BlueLinx Holdings Pricing
BlueLinx Holdings ROI & Value For Money
3.5/5
BlueLinx Holdings has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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BlueLinx Holdings Customer Satisfaction (CSAT)
BlueLinx Holdings Customer Satisfaction (CSAT) Score
72 / 100
BlueLinx Holdings has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueLinx Holdings Customer Service
3.4/5
BlueLinx Holdings has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About BlueLinx Holdings's Customer Service
Address
4300 Wildwood Pkwy, Atlanta, GA
Website
http://bluelinxco.com/
Phone Number
770-953-7000
BlueLinx Holdings as an Employer
2.8/5
BlueLinx Holdings has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
BlueLinx Holdings scored a -1 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueLinx Holdings would recommend the brand to a friend. ENPS measures how likely BlueLinx Holdings employees would recommend working at BlueLinx Holdings to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
