33
NPS
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Brand Page
Bluepay
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About Bluepay's Brand
Bluepay provides technology-enabled credit card payment processing services for businesses in the U.S. and Canada.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Bluepay NPS
Bluepay's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Bluepay's customers would recommend using the product based on a scale of -100 to 100.
Bluepay Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Bluepay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
Aug 2023 70 | Aug 2023 | 70 |
Sep 2024 41 | Sep 2024 | 41 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 29 | Jan 2025 | 29 |
Mar 2025 34 | Mar 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bluepay NPS by Usage
Bluepay's NPS was rated the highest by customers who have used Bluepay's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Bluepay Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Bluepay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bluepay Product Quality
4/5
Bluepay has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bluepay Product Information
Bluepay serves markets in the United States and Canada. Bluepay supports Web devices and offers products for small, medium, and large sized businesses.
Bluepay’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Religious Institutions industry rated Bluepay's product the highest.
- Website
- http://www.bluepay.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Hardware and Devices
Marketplaces
Mobile App
SaaS
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Mobile Credit Card Processing Software
Quick Insights into Bluepay Product Quality
Bluepay's Product Quality score was rated highest by customers who have used Bluepay's products/services for Less than 1 Year, and rated lowest by customers who have used Bluepay's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Bluepay's Product Quality.
Ranked Bluepay Product Quality the Highest
Ranked Bluepay Product Quality the Lowest
Bluepay Product Quality Score by Usage
Bluepay's Product Quality score was rated the highest by customers who have used Bluepay's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bluepay Product Quality Score by Industry
Bluepay's Product Quality score was rated 3.8 stars by Religious Institutions industry customers.
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Bluepay Pricing
Bluepay ROI & Value For Money
3.4/5
Bluepay has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluepay's overall ROI score rated by its users and customers.
Bluepay Pricing Plans
Bluepay has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Bluepay?
Small Businesses
Medium Businesses
Large Enterprises
Bluepay Customer Satisfaction (CSAT)
Bluepay Customer Satisfaction (CSAT) Score
80 / 100
Bluepay has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bluepay Customer Service
3.3/5
Bluepay has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Bluepay's Customer Service
Address
184 Shuman Blvd, Suite 350, Naperville, IL
Website
http://www.bluepay.com
Phone Number
630-736-7327
Bluepay as an Employer
3.5/5
Bluepay has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Bluepay scored a 33 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Bluepay would recommend the brand to a friend. ENPS measures how likely Bluepay employees would recommend working at Bluepay to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
