-100
NPS
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BlueSquare Resolutions
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About BlueSquare Resolutions' Brand
BlueSquare is one of the fastest growing companies in the electronic payments space.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BlueSquare Resolutions NPS
BlueSquare Resolutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BlueSquare Resolutions's customers would recommend using the product based on a scale of -100 to 100.
BlueSquare Resolutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BlueSquare Resolutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueSquare Resolutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BlueSquare Resolutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueSquare Resolutions Product Quality
1.5/5
BlueSquare Resolutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueSquare Resolutions' overall Product Quality score rated by its users and customers.
BlueSquare Resolutions Product Information
BlueSquare Resolutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://getbluesquare.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
BlueSquare Resolutions Pricing
BlueSquare Resolutions ROI & Value For Money
1.5/5
BlueSquare Resolutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueSquare Resolutions' overall ROI score rated by its users and customers.
BlueSquare Resolutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueSquare Resolutions Customer Service
1.5/5
BlueSquare Resolutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueSquare Resolutions' overall Customer Service score rated by its users and customers.
About BlueSquare Resolutions's Customer Service
Address
1095 Rio Salado Parkway, Tempe, AZ 85281
Website
http://getbluesquare.com
Phone Number
602-732-4407
Consumer vs. Employees
BlueSquare Resolutions scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of BlueSquare Resolutions would recommend the brand to a friend. ENPS measures how likely BlueSquare Resolutions employees would recommend working at BlueSquare Resolutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
