0
NPS
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BlueStacks
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About BlueStacks' Brand
With 145 Million Users, BlueStacks is the Bridge Between Mobile and PC
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
BlueStacks NPS
BlueStacks's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether BlueStacks's customers would recommend using the product based on a scale of -100 to 100.
BlueStacks Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
BlueStacks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Nov 2020 -50 | Nov 2020 | -50 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueStacks Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BlueStacks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueStacks Product Quality
3.8/5
BlueStacks has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStacks' overall Product Quality score rated by its users and customers.
BlueStacks Product Information
BlueStacks’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.bluestacks.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
BlueStacks Pricing
BlueStacks ROI & Value For Money
3.8/5
BlueStacks has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStacks' overall ROI score rated by its users and customers.
BlueStacks Customer Satisfaction (CSAT)
BlueStacks Customer Satisfaction (CSAT) Score
100 / 100
BlueStacks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueStacks Customer Service
3.8/5
BlueStacks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStacks' overall Customer Service score rated by its users and customers.
About BlueStacks's Customer Service
Address
2105 S. Bascom Ave. #380, Campbell, CA 95008
Website
http://www.bluestacks.com
Consumer vs. Employees
BlueStacks scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of BlueStacks would recommend the brand to a friend. ENPS measures how likely BlueStacks employees would recommend working at BlueStacks to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
