-100
NPS
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Bluewater
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About Bluewater's Brand
Bluewater is a technology company and marketing agency that offers franchisee advertising support.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Bluewater NPS
Bluewater's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bluewater's customers would recommend using the product based on a scale of -100 to 100.
Bluewater Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bluewater NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bluewater Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bluewater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bluewater Product Quality
3.2/5
Bluewater has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluewater's overall Product Quality score rated by its users and customers.
Bluewater Product Information
Bluewater’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Bluewater Pricing
Bluewater ROI & Value For Money
2.7/5
Bluewater has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluewater's overall ROI score rated by its users and customers.
Bluewater Customer Satisfaction (CSAT)
Bluewater Customer Satisfaction (CSAT) Score
50 / 100
Bluewater has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bluewater Customer Service
2.5/5
Bluewater has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bluewater's overall Customer Service score rated by its users and customers.
About Bluewater's Customer Service
Address
5775 12th Ave E, Suite 100, Shakopee, MN
Website
http://www.bluewaterbrand.com
Phone Number
952-215-0780
Consumer vs. Employees
Bluewater scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bluewater would recommend the brand to a friend. ENPS measures how likely Bluewater employees would recommend working at Bluewater to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
