-47
NPS
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BMO Financial Group
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About BMO Financial Group's Brand
Bank of Montreal is a diversified financial services provider based in North America, operating four business segments: Canadian P&C banking, U.S. P&C banking, wealth management, and capital markets.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
BMO Financial Group NPS
BMO Financial Group's Net Promoter Score (NPS) is a -47 with 20% Promoters, 13% Passives, and 67% Detractors. Net Promoter Score tracks whether BMO Financial Group's customers would recommend using the product based on a scale of -100 to 100.
BMO Financial Group Overall NPS
| 20% | Promoters |
|---|---|
| 13% | Passives |
| 67% | Detractors |
BMO Financial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jun 2023 -83 | Jun 2023 | -83 |
Jul 2023 -71 | Jul 2023 | -71 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -63 | Jan 2024 | -63 |
Feb 2024 -70 | Feb 2024 | -70 |
Mar 2025 -57 | Mar 2025 | -57 |
Apr 2025 -46 | Apr 2025 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMO Financial Group NPS by Usage
BMO Financial Group's NPS was rated -67 points by customers who have used BMO Financial Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
BMO Financial Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of BMO Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BMO Financial Group Customer Loyalty Score by Usage
BMO Financial Group's Customer Loyalty score was rated 40% by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BMO Financial Group Product Quality
3.3/5
BMO Financial Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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BMO Financial Group Product Information
BMO Financial Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.bmo.com
- Company Size
- 10,000+ Employees
Quick Insights into BMO Financial Group Product Quality
BMO Financial Group's Product Quality score was rated highest by customers who have used BMO Financial Group's products/services for Less than 1 Year.
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Ranked BMO Financial Group Product Quality the Highest
BMO Financial Group Product Quality Score by Usage
BMO Financial Group's Product Quality score was rated 3 stars by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BMO Financial Group Pricing
BMO Financial Group ROI & Value For Money
3.2/5
BMO Financial Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into BMO Financial Group ROI
BMO Financial Group's ROI score was rated highest by customers who have used BMO Financial Group's products/services for Less than 1 Year.
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Ranked BMO Financial Group ROI the Highest
BMO Financial Group ROI Score by Usage
BMO Financial Group's ROI score was rated 3.3 stars by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BMO Financial Group Customer Satisfaction (CSAT)
BMO Financial Group Customer Satisfaction (CSAT) Score
46 / 100
BMO Financial Group has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
46%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BMO Financial Group Customer Satisfaction
BMO Financial Group's Customer Satisfaction score was rated highest by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BMO Financial Group's Customer Satisfaction.
Ranked BMO Financial Group Customer Satisfaction the Highest
BMO Financial Group Customer Satisfaction Score by Usage
BMO Financial Group's Customer Satisfaction score was rated 33 points by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BMO Financial Group Customer Service
3.2/5
BMO Financial Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About BMO Financial Group's Customer Service
Address
100 King Street West, Toronto, M5X 1A1
Website
www.bmo.com
Phone Number
7
Quick Insights into BMO Financial Group Customer Service
BMO Financial Group's Customer Service score was rated highest by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BMO Financial Group's Customer Service score.
Ranked BMO Financial Group Customer Service the Highest
BMO Financial Group Customer Service Score by Usage
BMO Financial Group's Customer Service score was rated 3 stars by customers who have used BMO Financial Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BMO Financial Group as an Employer
4.1/5
BMO Financial Group has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
BMO Financial Group scored a -47 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of BMO Financial Group would recommend the brand to a friend. ENPS measures how likely BMO Financial Group employees would recommend working at BMO Financial Group to a friend.
Net Promoter Score
-47
NPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 28% | Promoters |
|---|---|
| 36% | Passive |
| 36% | Detractors |
