0
NPS
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BMS Group
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About BMS Group's Brand
BMS Group is an independent, employee-owned specialist broker & a leading global provider of risk management services.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
BMS Group NPS
BMS Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BMS Group's customers would recommend using the product based on a scale of -100 to 100.
BMS Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BMS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 0 | May 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMS Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BMS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BMS Group Product Quality
3.2/5
BMS Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BMS Group's overall Product Quality score rated by its users and customers.
BMS Group Product Information
BMS Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bmsgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
BMS Group Pricing
BMS Group ROI & Value For Money
2.7/5
BMS Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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BMS Group Customer Satisfaction (CSAT)
BMS Group Customer Satisfaction (CSAT) Score
50 / 100
BMS Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BMS Group Customer Service
2.7/5
BMS Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About BMS Group's Customer Service
Address
One America Square, EC3N 2LS United Kingdom
Website
http://www.bmsgroup.com/
Phone Number
7386698746
Consumer vs. Employees
BMS Group scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of BMS Group would recommend the brand to a friend. ENPS measures how likely BMS Group employees would recommend working at BMS Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
