61
NPS
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Brand Page
Board
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About Board's Brand
Board’s Intelligent Planning Platform has empowered more than 2,000 enterprises worldwide to transform the way they plan. Combining a multitude of planning capabilities with business-wide data and purpose-built solutions, the Board platform delivers a revolutionary Intelligent Planning approach that enables you to plan smarter, drive outcomes, and lead transformation across your organization.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.7/5
Customer Service
Board NPS
Board's Net Promoter Score (NPS) is a 61 with 73% Promoters, 15% Passives, and 12% Detractors. Net Promoter Score tracks whether Board's customers would recommend using the product based on a scale of -100 to 100.
Board Overall NPS
| 73% | Promoters |
|---|---|
| 15% | Passives |
| 12% | Detractors |
Board NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Sep 2023 62 | Sep 2023 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Board NPS by Usage
Board's NPS was rated the highest by customers who have used Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Board Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Board users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Board Product Quality
4.2/5
Board has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Board Product Information
Board serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Board supports iOS and Web devices and offers products for medium and large sized businesses.
Board’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Board's product the highest. Reviewers from the Civic and Social Organization industry rated Board the lowest at 3.3.
- Website
- http://www.board.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
FinTech
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Spanish
Japanese
Italian
Product Type
Business Performance Management Software
Business Intelligence (BI) Software
Reporting Software
Budgeting Software
Financial Reporting Software
Quick Insights into Board Product Quality
Board's Product Quality score was rated highest by customers who have used Board's products/services for 2 to 5 Years, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked Board Product Quality the Highest
Ranked Board Product Quality the Lowest
Board Product Quality Score by Usage
Board's Product Quality score was rated the highest by customers who have used Board's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Board Product Quality Score by Industry
Board's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Civic and Social Organization industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Board Pricing
Board ROI & Value For Money
4.3/5
Board has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Board Pricing Plans
Board has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Philanthropy industry.
Who Uses Board?
Medium Businesses
Large Enterprises
Quick Insights into Board ROI
Board's ROI score was rated highest by customers from the Philanthropy industry.
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Ranked Board ROI the Highest
Board ROI Score by Industry
Board's ROI score was rated 4.3 stars by Philanthropy industry customers.
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Board Customer Service
4.7/5
Board has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Board's Customer Service
Address
18 Tremont St, Suite 700, Boston, MA 02108-2213
Website
http://www.board.com
Phone Number
(617) 203-2173
Board as an Employer
3.8/5
Board has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Board scored a 61 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Board would recommend the brand to a friend. ENPS measures how likely Board employees would recommend working at Board to a friend.
Net Promoter Score
61
NPS Score
| 73% | Promoters |
|---|---|
| 15% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
