-34
NPS
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Boart Longyear
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About Boart Longyear's Brand
Boart Longyear is a company which provide mineral exploration drilling services and drilling products.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Boart Longyear NPS
Boart Longyear's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Boart Longyear's customers would recommend using the product based on a scale of -100 to 100.
Boart Longyear Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Boart Longyear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 -43 | Sep 2023 | -43 |
Nov 2023 -50 | Nov 2023 | -50 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boart Longyear Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Boart Longyear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boart Longyear Product Quality
2.8/5
Boart Longyear has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Boart Longyear's overall Product Quality score rated by its users and customers.
Boart Longyear Product Information
Boart Longyear’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mining and Metals
Boart Longyear Pricing
Boart Longyear ROI & Value For Money
3.6/5
Boart Longyear has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Boart Longyear's overall ROI score rated by its users and customers.
Boart Longyear Customer Satisfaction (CSAT)
Boart Longyear Customer Satisfaction (CSAT) Score
50 / 100
Boart Longyear has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boart Longyear Customer Service
3.8/5
Boart Longyear has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Boart Longyear's overall Customer Service score rated by its users and customers.
About Boart Longyear's Customer Service
Address
10808 South River Front Parkway Suite 400, South Jordan, UT
Website
http://www.boartlongyear.com/
Phone Number
18019773374
Boart Longyear as an Employer
3.0/5
Boart Longyear has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Boart Longyear scored a -34 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Boart Longyear would recommend the brand to a friend. ENPS measures how likely Boart Longyear employees would recommend working at Boart Longyear to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
