28
NPS
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Brand Page
BOB
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About BOB's Brand
The Retail Doctor is a provider of online training and retail consultant services.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
BOB NPS
BOB's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether BOB's customers would recommend using the product based on a scale of -100 to 100.
BOB Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
BOB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Dec 2022 66 | Dec 2022 | 66 |
Mar 2023 75 | Mar 2023 | 75 |
Apr 2023 40 | Apr 2023 | 40 |
Feb 2024 17 | Feb 2024 | 17 |
Aug 2025 29 | Aug 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BOB Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BOB users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BOB Product Quality
4/5
BOB has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BOB's overall Product Quality score rated by its users and customers.
BOB Product Information
BOB’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.retaildoc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
BOB Pricing
BOB ROI & Value For Money
3.7/5
BOB has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BOB Customer Satisfaction (CSAT)
BOB Customer Satisfaction (CSAT) Score
100 / 100
BOB has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BOB Customer Service
3.5/5
BOB has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BOB's overall Customer Service score rated by its users and customers.
About BOB's Customer Service
Address
Coxsackie, NY United States of America
Website
http://www.retaildoc.com/
BOB as an Employer
3.0/5
BOB has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
BOB scored a 28 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of BOB would recommend the brand to a friend. ENPS measures how likely BOB employees would recommend working at BOB to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
