0
NPS
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Brand Page
BoF
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About BoF's Brand
Provider of a fashion business website designed to fill the void for an informed, analytical and opinionated point of view on the fashion business. The company's fashion business website leverage a network of savvy writers and fashion insiders, delivering fashion business intelligence on emerging designers, disruptive technologies and global brands, thereby enabling readers to be aware with the latest fashion trend.
Brand at a Glance
2.5/5
Product Quality
3/5
Pricing
BoF NPS
BoF's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether BoF's customers would recommend using the product based on a scale of -100 to 100.
BoF Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
BoF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BoF Product Quality
2.5/5
BoF has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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BoF Product Information
BoF’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.businessoffashion.com
- Company Size
- 11-50 Employees
BoF Pricing
BoF ROI & Value For Money
3/5
BoF has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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BoF Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
