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Boise Cascade
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About Boise Cascade's Brand

Boise Cascade is a manufacturer of engineered wood products and plywood and a leading wholesale distributor of building materials.

Brand at a Glance

65%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service

Boise Cascade NPS

Boise Cascade's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Boise Cascade's customers would recommend using the product based on a scale of -100 to 100.

Boise Cascade Overall NPS

49
NPS
66%Promoters
17%Passives
17%Detractors
Boise Cascade Overall NPS

Boise Cascade NPS Trend

-100
-50
0
50
100
May 2020
0
May 2020May 2020
Apr 2021
50
Apr 2021Apr 2021
May 2021
0
May 2021May 2021
Jun 2021
25
Jun 2021Jun 2021
Jul 2021
40
Jul 2021Jul 2021
Sep 2021
49
Sep 2021Sep 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Boise Cascade Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of Boise Cascade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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65
65%
35
35%
Boise Cascade Customer Loyalty

Boise Cascade Product Quality

3.4/5

Boise Cascade has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Boise Cascade's overall Product Quality score rated by its users and customers.

Boise Cascade Product Information

Boise Cascade’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website
http://www.bc.com
Company Size
5,001-10,000 Employees

Industry

Construction

Boise Cascade Pricing

Boise Cascade ROI & Value For Money

3.4/5

Boise Cascade has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Boise Cascade's overall ROI score rated by its users and customers.

Boise Cascade Customer Service

3.2/5

Boise Cascade has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Boise Cascade's overall Customer Service score rated by its users and customers.

About Boise Cascade's Customer Service

Address

1111 West Jefferson Street, Suite 300, Boise, ID 83702-5389


Website

http://www.bc.com


Phone Number

(208) 384-6161

Boise Cascade as an Employer

3.9/5

Boise Cascade has a 3.9/5 stars for its overall company culture rated by their employees

  Boise Cascade CEO
top
5%
CEO of Boise Cascade

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Boise Cascade scored a 49 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Boise Cascade would recommend the brand to a friend. ENPS measures how likely Boise Cascade employees would recommend working at Boise Cascade to a friend.

Net Promoter Score

49
NPS Score
66%Promoters
17%Passive
17%Detractors

Employee Net Promoter Score

40
eNPS Score
60%Promoters
20%Passive
20%Detractors

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