31
NPS
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Boise Cascade
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About Boise Cascade's Brand
Boise Cascade is a manufacturer of engineered wood products and plywood and a leading wholesale distributor of building materials.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Boise Cascade NPS
Boise Cascade's Net Promoter Score (NPS) is a 31 with 61% Promoters, 9% Passives, and 30% Detractors. Net Promoter Score tracks whether Boise Cascade's customers would recommend using the product based on a scale of -100 to 100.
Boise Cascade Overall NPS
| 61% | Promoters |
|---|---|
| 9% | Passives |
| 30% | Detractors |
Boise Cascade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 22 | Jun 2023 | 22 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 26 | Sep 2023 | 26 |
Oct 2023 24 | Oct 2023 | 24 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 30 | May 2024 | 30 |
Sep 2024 32 | Sep 2024 | 32 |
Aug 2025 28 | Aug 2025 | 28 |
Oct 2025 30 | Oct 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boise Cascade NPS by Gender
Boise Cascade's NPS was rated -34 by Male customers on Comparably.
Male
-34
Boise Cascade's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Boise Cascade's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Boise Cascade NPS by Ethnicity
Boise Cascade's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Boise Cascade Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Boise Cascade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boise Cascade Customer Loyalty Score by Gender
Boise Cascade's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Boise Cascade.
Male
40%
Yes
Female
N/A
Yes
Boise Cascade Customer Loyalty Score by Ethnicity
Boise Cascade's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boise Cascade.
55
out of 100
Caucasian
Boise Cascade Product Quality
4/5
Boise Cascade has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Boise Cascade Product Information
Boise Cascade’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bc.com
- Company Size
- 5,001-10,000 Employees
Industry
Construction
Quick Insights into Boise Cascade Product Quality
Boise Cascade's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Boise Cascade's Product Quality.
Ranked Boise Cascade Product Quality the Highest
Boise Cascade Product Quality Score by Gender
Boise Cascade's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Boise Cascade.
Male
3.1/5
Female
N/A
Boise Cascade Product Quality Score by Ethnicity
Boise Cascade's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boise Cascade.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Boise Cascade Pricing
Boise Cascade ROI & Value For Money
3.6/5
Boise Cascade has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Boise Cascade ROI
Boise Cascade's ROI score was rated highest by Caucasian customers.
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Ranked Boise Cascade ROI the Highest
Boise Cascade ROI Score by Gender
Boise Cascade's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Boise Cascade.
Male
2.6/5
Female
N/A
Boise Cascade ROI Score by Ethnicity
Boise Cascade's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boise Cascade.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Boise Cascade Customer Satisfaction (CSAT)
Boise Cascade Customer Satisfaction (CSAT) Score
81 / 100
Boise Cascade has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
68%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boise Cascade Customer Satisfaction
Boise Cascade's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Boise Cascade's Customer Satisfaction.
Ranked Boise Cascade Customer Satisfaction the Highest
Boise Cascade Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boise Cascade's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Boise Cascade.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Boise Cascade Customer Service
3.6/5
Boise Cascade has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Boise Cascade's Customer Service
Address
1111 West Jefferson Street, Suite 300, Boise, ID 83702-5389
Website
http://www.bc.com
Phone Number
(208) 384-6161
Boise Cascade's Social Links
Quick Insights into Boise Cascade Customer Service
Boise Cascade's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Boise Cascade's Customer Service score.
Ranked Boise Cascade Customer Service the Highest
Boise Cascade Customer Service Score by Gender
Boise Cascade's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Boise Cascade.
Male
2.6/5
Female
N/A
Boise Cascade Customer Service Score by Ethnicity
Boise Cascade's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boise Cascade.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Boise Cascade as an Employer
3.4/5
Boise Cascade has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Boise Cascade scored a 31 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Boise Cascade would recommend the brand to a friend. ENPS measures how likely Boise Cascade employees would recommend working at Boise Cascade to a friend.
Net Promoter Score
31
NPS Score
| 61% | Promoters |
|---|---|
| 9% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
