13
NPS
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BOK Financial Corporation
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About BOK Financial Corporation's Brand
BOK Financial (BOKF), based in Tulsa, Oklahoma, is one of the top 30 bank holding companies in the U.S.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
2.4/5
Customer Service
BOK Financial Corporation NPS
BOK Financial Corporation's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether BOK Financial Corporation's customers would recommend using the product based on a scale of -100 to 100.
BOK Financial Corporation Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
BOK Financial Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 66 | Oct 2022 | 66 |
Dec 2022 75 | Dec 2022 | 75 |
Mar 2023 40 | Mar 2023 | 40 |
Apr 2023 49 | Apr 2023 | 49 |
May 2023 29 | May 2023 | 29 |
Aug 2023 13 | Aug 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Jun 2024 14 | Jun 2024 | 14 |
Aug 2024 22 | Aug 2024 | 22 |
Feb 2025 13 | Feb 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BOK Financial Corporation NPS by Gender
BOK Financial Corporation's NPS was rated -100 by Female customers on Comparably.
Female
-100
BOK Financial Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
BOK Financial Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BOK Financial Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BOK Financial Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BOK Financial Corporation Customer Loyalty Score by Gender
BOK Financial Corporation's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BOK Financial Corporation.
Female
70%
Yes
Male
N/A
Yes
BOK Financial Corporation Product Quality
3/5
BOK Financial Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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BOK Financial Corporation Product Information
BOK Financial Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://investor.bokf.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into BOK Financial Corporation Product Quality
BOK Financial Corporation's Product Quality score was rated highest by Female customers.
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Ranked BOK Financial Corporation Product Quality the Highest
BOK Financial Corporation Product Quality Score by Gender
BOK Financial Corporation's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BOK Financial Corporation.
Female
1.5/5
Male
N/A
BOK Financial Corporation Pricing
BOK Financial Corporation ROI & Value For Money
3.2/5
BOK Financial Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into BOK Financial Corporation ROI
BOK Financial Corporation's ROI score was rated highest by Female customers.
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Ranked BOK Financial Corporation ROI the Highest
BOK Financial Corporation ROI Score by Gender
BOK Financial Corporation's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BOK Financial Corporation.
Female
1.5/5
Male
N/A
BOK Financial Corporation Customer Satisfaction (CSAT)
BOK Financial Corporation Customer Satisfaction (CSAT) Score
36 / 100
BOK Financial Corporation has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BOK Financial Corporation Customer Satisfaction
BOK Financial Corporation's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked BOK Financial Corporation's Customer Satisfaction.
Ranked BOK Financial Corporation Customer Satisfaction the Highest
BOK Financial Corporation Customer Satisfaction Score by Gender
BOK Financial Corporation's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BOK Financial Corporation.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
BOK Financial Corporation Customer Service
2.4/5
BOK Financial Corporation has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About BOK Financial Corporation's Customer Service
Address
Tulsa, OK 74103
Website
http://investor.bokf.com
Phone Number
9185886999
BOK Financial Corporation's Social Links
Quick Insights into BOK Financial Corporation Customer Service
BOK Financial Corporation's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked BOK Financial Corporation's Customer Service score.
Ranked BOK Financial Corporation Customer Service the Highest
BOK Financial Corporation Customer Service Score by Gender
BOK Financial Corporation's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BOK Financial Corporation.
Female
1.5/5
Male
N/A
BOK Financial Corporation as an Employer
4.1/5
BOK Financial Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
BOK Financial Corporation scored a 13 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of BOK Financial Corporation would recommend the brand to a friend. ENPS measures how likely BOK Financial Corporation employees would recommend working at BOK Financial Corporation to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
