-91
NPS
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BoldLeads
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About BoldLeads' Brand
BoldLeads offers an online platform that provides real estate agents with tools that increase their performance and productivity.
Brand at a Glance
37%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BoldLeads NPS
BoldLeads's Net Promoter Score (NPS) is a -91 with 0% Promoters, 9% Passives, and 91% Detractors. Net Promoter Score tracks whether BoldLeads's customers would recommend using the product based on a scale of -100 to 100.
BoldLeads Overall NPS
| 0% | Promoters |
|---|---|
| 9% | Passives |
| 91% | Detractors |
BoldLeads NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2025 -90 | May 2025 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BoldLeads NPS by Usage
BoldLeads's NPS was rated -100 points by customers who have used BoldLeads's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
BoldLeads Customer Loyalty
37%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
37% of BoldLeads users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BoldLeads Customer Loyalty Score by Usage
BoldLeads's Customer Loyalty score was rated 36% by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BoldLeads Customer Loyalty Score by Industry
BoldLeads's Customer Loyalty score was rated 36% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BoldLeads Product Quality
1.5/5
BoldLeads has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BoldLeads' overall Product Quality score rated by its users and customers.
BoldLeads Product Information
BoldLeads’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated BoldLeads's product the highest.
- Website
- https://boldleads.com
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
SaaS
Small Business Services
Quick Insights into BoldLeads Product Quality
BoldLeads's Product Quality score was rated highest by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BoldLeads' Product Quality.
Ranked BoldLeads Product Quality the Highest
BoldLeads Product Quality Score by Usage
BoldLeads's Product Quality score was rated 1.5 stars by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BoldLeads Product Quality Score by Industry
BoldLeads's Product Quality score was rated 1.5 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BoldLeads Pricing
BoldLeads ROI & Value For Money
1.5/5
BoldLeads has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BoldLeads' overall ROI score rated by its users and customers.
BoldLeads Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into BoldLeads ROI
BoldLeads's ROI score was rated highest by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BoldLeads' ROI score.
Ranked BoldLeads ROI the Highest
BoldLeads ROI Score by Usage
BoldLeads's ROI score was rated 1.5 stars by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BoldLeads ROI Score by Industry
BoldLeads's ROI score was rated 1.5 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BoldLeads Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BoldLeads Customer Service
1.5/5
BoldLeads has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BoldLeads' overall Customer Service score rated by its users and customers.
About BoldLeads's Customer Service
Address
565 W Chandler Blvd Suite 112, Chandler, AZ 85224
Website
https://boldleads.com
Phone Number
+1-844-413-1615
BoldLeads's Social Links
Quick Insights into BoldLeads Customer Service
BoldLeads's Customer Service score was rated highest by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BoldLeads' Customer Service score.
Ranked BoldLeads Customer Service the Highest
BoldLeads Customer Service Score by Usage
BoldLeads's Customer Service score was rated 1.5 stars by customers who have used BoldLeads's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BoldLeads Customer Service Score by Industry
BoldLeads's Customer Service score was rated 1.5 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BoldLeads as an Employer
4.3/5
BoldLeads has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BoldLeads scored a -91 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of BoldLeads would recommend the brand to a friend. ENPS measures how likely BoldLeads employees would recommend working at BoldLeads to a friend.
Net Promoter Score
-91
NPS Score
| 0% | Promoters |
|---|---|
| 9% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 88% | Promoters |
|---|---|
| 8% | Passive |
| 4% | Detractors |
