-45
NPS
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Brand Page
Bon Appetit
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About Bon Appetit's Brand
"Bon Appetit Box is a distributor of raw material, ingredients and other products to the food industry."
Brand at a Glance
59%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Bon Appetit NPS
Bon Appetit's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Bon Appetit's customers would recommend using the product based on a scale of -100 to 100.
Bon Appetit Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Bon Appetit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Jul 2020 -33 | Jul 2020 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
Jun 2022 -20 | Jun 2022 | -20 |
Jul 2022 -33 | Jul 2022 | -33 |
Nov 2022 -29 | Nov 2022 | -29 |
Dec 2022 -37 | Dec 2022 | -37 |
Dec 2023 -44 | Dec 2023 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bon Appetit Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Bon Appetit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bon Appetit Product Quality
3.3/5
Bon Appetit has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bon Appetit's overall Product Quality score rated by its users and customers.
Bon Appetit Product Information
Bon Appetit’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.bonappetitbox.com
- Company Size
- 1-10 Employees
Industry
Tech
Food and Beverages
Mobile App
Bon Appetit Pricing
Bon Appetit ROI & Value For Money
3.5/5
Bon Appetit has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bon Appetit Customer Satisfaction (CSAT)
Bon Appetit Customer Satisfaction (CSAT) Score
67 / 100
Bon Appetit has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bon Appetit Customer Service
3.4/5
Bon Appetit has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bon Appetit's overall Customer Service score rated by its users and customers.
About Bon Appetit's Customer Service
Address
San Leandro, CA
Website
www.bonappetitbox.com
Bon Appetit as an Employer
2.9/5
Bon Appetit has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bon Appetit scored a -45 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Bon Appetit would recommend the brand to a friend. ENPS measures how likely Bon Appetit employees would recommend working at Bon Appetit to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 29% | Promoters |
|---|---|
| 33% | Passive |
| 38% | Detractors |
