-100
NPS
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Bonaire
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About Bonaire's Brand
Bonaire Software Solutions LLC develops enterprise software and technology solutions for the investment community.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bonaire NPS
Bonaire's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bonaire's customers would recommend using the product based on a scale of -100 to 100.
Bonaire Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bonaire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bonaire Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bonaire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bonaire Product Quality
1.5/5
Bonaire has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bonaire's overall Product Quality score rated by its users and customers.
Bonaire Product Information
Bonaire’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Bonaire Pricing
Bonaire ROI & Value For Money
1.5/5
Bonaire has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bonaire's overall ROI score rated by its users and customers.
Bonaire Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bonaire Customer Service
1.5/5
Bonaire has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bonaire's overall Customer Service score rated by its users and customers.
About Bonaire's Customer Service
Address
320 Congress Street, 7th Floor, Boston, MA 02210
Website
http://www.bonairesoft.com/default.aspx
Phone Number
+44 20 3808 0724
Bonaire as an Employer
3.7/5
Bonaire has a 3.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bonaire scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Bonaire would recommend the brand to a friend. ENPS measures how likely Bonaire employees would recommend working at Bonaire to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
