-17
NPS
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Bonnier Corporation
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About Bonnier Corporation's Brand
Bonnier Corp. is one of the largest special-interest publishing groups in America, with more than 30 multichannel brands extending into all platforms.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Bonnier Corporation NPS
Bonnier Corporation's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Bonnier Corporation's customers would recommend using the product based on a scale of -100 to 100.
Bonnier Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Bonnier Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Apr 2024 -40 | Apr 2024 | -40 |
Feb 2025 -17 | Feb 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bonnier Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bonnier Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bonnier Corporation Product Quality
2.7/5
Bonnier Corporation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bonnier Corporation's overall Product Quality score rated by its users and customers.
Bonnier Corporation Product Information
Bonnier Corporation’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.bonniercorp.com
- Company Size
- 201-500 Employees
Industry
Media
Bonnier Corporation Pricing
Bonnier Corporation ROI & Value For Money
1.5/5
Bonnier Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bonnier Corporation Customer Satisfaction (CSAT)
Bonnier Corporation Customer Satisfaction (CSAT) Score
50 / 100
Bonnier Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bonnier Corporation Customer Service
1.7/5
Bonnier Corporation has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Bonnier Corporation's Customer Service
Address
460 North Orlando Avenue, Suite 200, Winter Park, FL
Website
http://www.bonniercorp.com
Phone Number
212.779.5001
Bonnier Corporation as an Employer
2.5/5
Bonnier Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bonnier Corporation scored a -17 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Bonnier Corporation would recommend the brand to a friend. ENPS measures how likely Bonnier Corporation employees would recommend working at Bonnier Corporation to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
