-100
NPS
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Brand Page
Boost
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About Boost's Brand
Boost by Mercedes-Benz is a tech-enabled youth transportation service.
Brand at a Glance
83%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
Boost NPS
Boost's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Boost's customers would recommend using the product based on a scale of -100 to 100.
Boost Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Boost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boost Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Boost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boost Product Quality
2.5/5
Boost has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boost's overall Product Quality score rated by its users and customers.
Boost Product Information
Boost’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://boostbybenz.com
Industry
Tech
Travel
Boost Pricing
Boost ROI & Value For Money
2.2/5
Boost has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Boost's overall ROI score rated by its users and customers.
Boost Customer Satisfaction (CSAT)
Boost Customer Satisfaction (CSAT) Score
67 / 100
Boost has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boost Customer Service
2.3/5
Boost has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Boost's overall Customer Service score rated by its users and customers.
About Boost's Customer Service
Address
Palo Alto, CA
Website
http://boostbybenz.com
Phone Number
(888) 930-6564
Boost as an Employer
3.0/5
Boost has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Boost scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Boost would recommend the brand to a friend. ENPS measures how likely Boost employees would recommend working at Boost to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
