-67
NPS
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Brand Page
Boostability
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About Boostability's Brand
Boostability is the global leader in white-label SEO for SMBs. LaunchPad, Boostability's proprietary technology platform, powers an SMB SEO platform built for scale, affordability, and value. Tracking over 2.3 Million keywords per month, Boostability makes decisions based on millions of bits of data, enabling us to get 86% of our customers on the 1st page of Google in 6 months.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Boostability NPS
Boostability's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Boostability's customers would recommend using the product based on a scale of -100 to 100.
Boostability Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Boostability NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jan 2023 -66 | Jan 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boostability Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Boostability users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boostability Product Quality
1.5/5
Boostability has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boostability's overall Product Quality score rated by its users and customers.
Boostability Product Information
Boostability’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.boostability.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Boostability Pricing
Boostability ROI & Value For Money
1.5/5
Boostability has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boostability's overall ROI score rated by its users and customers.
Boostability Customer Service
1.5/5
Boostability has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boostability's overall Customer Service score rated by its users and customers.
About Boostability's Customer Service
Address
2600 W Ashton Blvd Suite 300, Lehi, UT 84043
Website
http://www.boostability.com
Phone Number
800-261-1537
Boostability's Social Links
Boostability as an Employer
4.5/5
Boostability has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Boostability scored a -67 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Boostability would recommend the brand to a friend. ENPS measures how likely Boostability employees would recommend working at Boostability to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
