18
NPS
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Boosted Boards
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About Boosted Boards' Brand
Boosted Boards builds and develops lightweight, wireless, remote-controlled motorized electric longboards.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Boosted Boards NPS
Boosted Boards's Net Promoter Score (NPS) is a 18 with 59% Promoters, 0% Passives, and 41% Detractors. Net Promoter Score tracks whether Boosted Boards's customers would recommend using the product based on a scale of -100 to 100.
Boosted Boards Overall NPS
| 59% | Promoters |
|---|---|
| 0% | Passives |
| 41% | Detractors |
Boosted Boards NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 20 | May 2021 | 20 |
Jul 2021 33 | Jul 2021 | 33 |
Feb 2022 15 | Feb 2022 | 15 |
Apr 2022 25 | Apr 2022 | 25 |
Jan 2023 11 | Jan 2023 | 11 |
Aug 2023 20 | Aug 2023 | 20 |
Jan 2024 27 | Jan 2024 | 27 |
Mar 2024 33 | Mar 2024 | 33 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 20 | Aug 2024 | 20 |
May 2025 25 | May 2025 | 25 |
Mar 2026 17 | Mar 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boosted Boards Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Boosted Boards users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boosted Boards Product Quality
3.3/5
Boosted Boards has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Boosted Boards' overall Product Quality score rated by its users and customers.
Boosted Boards Product Information
Boosted Boards’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.boostedboards.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Boosted Boards Pricing
Boosted Boards ROI & Value For Money
2.8/5
Boosted Boards has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Boosted Boards Customer Satisfaction (CSAT)
Boosted Boards Customer Satisfaction (CSAT) Score
82 / 100
Boosted Boards has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boosted Boards Customer Service
2.9/5
Boosted Boards has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Boosted Boards' overall Customer Service score rated by its users and customers.
About Boosted Boards's Customer Service
Address
San Jose, CA
Website
http://www.boostedboards.com
Phone Number
+1 (650) 933-5151
Boosted Boards as an Employer
3.3/5
Boosted Boards has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Boosted Boards scored a 18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Boosted Boards would recommend the brand to a friend. ENPS measures how likely Boosted Boards employees would recommend working at Boosted Boards to a friend.
Net Promoter Score
18
NPS Score
| 59% | Promoters |
|---|---|
| 0% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
