67
NPS
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Brand Page
Booster
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About Booster's Brand
Fueling the energy transition: fuel delivery and energy for today, tomorrow and our future.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Booster NPS
Booster's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Booster's customers would recommend using the product based on a scale of -100 to 100.
Booster Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Booster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
Feb 2024 66 | Feb 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Booster Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Booster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Booster Product Quality
3.4/5
Booster has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Booster's overall Product Quality score rated by its users and customers.
Booster Product Information
Booster’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://boosterusa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Travel
Booster Pricing
Booster ROI & Value For Money
3.6/5
Booster has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Booster's overall ROI score rated by its users and customers.
Booster Customer Satisfaction (CSAT)
Booster Customer Satisfaction (CSAT) Score
66 / 100
Booster has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Booster Customer Service
3.5/5
Booster has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Booster's overall Customer Service score rated by its users and customers.
About Booster's Customer Service
Address
1840 Gateway Dr, San Mateo, CA 94404
Website
https://boosterusa.com/
Phone Number
(888) 938-3563
Booster's Social Links
Booster as an Employer
3.9/5
Booster has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Booster scored a 67 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Booster would recommend the brand to a friend. ENPS measures how likely Booster employees would recommend working at Booster to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
