-12
NPS
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Borgata Hotel Casino & Spa
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About Borgata Hotel Casino & Spa's Brand
Borgata Hotel Casino and Spa is located in Atlantic city and also operates an online casino and poker game.
Brand at a Glance
90%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Borgata Hotel Casino & Spa NPS
Borgata Hotel Casino & Spa's Net Promoter Score (NPS) is a -12 with 43% Promoters, 2% Passives, and 55% Detractors. Net Promoter Score tracks whether Borgata Hotel Casino & Spa's customers would recommend using the product based on a scale of -100 to 100.
Borgata Hotel Casino & Spa Overall NPS
| 43% | Promoters |
|---|---|
| 2% | Passives |
| 55% | Detractors |
Borgata Hotel Casino & Spa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -21 | Sep 2023 | -21 |
Dec 2023 -17 | Dec 2023 | -17 |
Apr 2024 -19 | Apr 2024 | -19 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -17 | Jun 2024 | -17 |
Jul 2024 -17 | Jul 2024 | -17 |
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 -17 | Dec 2024 | -17 |
Aug 2025 -13 | Aug 2025 | -13 |
Sep 2025 -15 | Sep 2025 | -15 |
Oct 2025 -13 | Oct 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Borgata Hotel Casino & Spa NPS by Gender
Male customers rated Borgata Hotel Casino & Spa's NPS 57 points higher than Female customers.
Male
-19
Borgata Hotel Casino & Spa's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
-76
Borgata Hotel Casino & Spa's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Borgata Hotel Casino & Spa NPS by Ethnicity
Borgata Hotel Casino & Spa's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Other -100 | Other | -100 |
Borgata Hotel Casino & Spa NPS by Age
Borgata Hotel Casino & Spa's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Borgata Hotel Casino & Spa NPS by Usage
Borgata Hotel Casino & Spa's NPS was rated -35 points by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -35 | Over 10 Years | -35 |
Borgata Hotel Casino & Spa Customer Reviews
Out of the 4 Borgata Hotel Casino & Spa customer reviews 1 was positive and 3 were constructive. Borgata Hotel Casino & Spa customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Borgata Hotel Casino & Spa Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Borgata Hotel Casino & Spa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Borgata Hotel Casino & Spa Customer Loyalty Score by Gender
Borgata Hotel Casino & Spa's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Borgata Hotel Casino & Spa.
Male
100%
Yes
Female
100%
Yes
Borgata Hotel Casino & Spa Customer Loyalty Score by Ethnicity
Borgata Hotel Casino & Spa's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Borgata Hotel Casino & Spa.
100
out of 100
Caucasian
100
out of 100
Other
Borgata Hotel Casino & Spa Customer Loyalty Score by Age
Borgata Hotel Casino & Spa's Customer Loyalty score was rated 100% by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Borgata Hotel Casino & Spa.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Borgata Hotel Casino & Spa Customer Loyalty Score by Usage
Borgata Hotel Casino & Spa's Customer Loyalty score was rated 100% by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Borgata Hotel Casino & Spa Customer Loyalty Score by Industry
Borgata Hotel Casino & Spa's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Borgata Hotel Casino & Spa Product Quality
3/5
Borgata Hotel Casino & Spa has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Borgata Hotel Casino & Spa Product Information
Borgata Hotel Casino & Spa’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Borgata Hotel Casino & Spa's product the highest.
- Website
- http://www.theborgata.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Borgata Hotel Casino & Spa Product Quality
Borgata Hotel Casino & Spa's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Borgata Hotel Casino & Spa's Product Quality.
Ranked Borgata Hotel Casino & Spa Product Quality the Highest
Ranked Borgata Hotel Casino & Spa Product Quality the Lowest
Borgata Hotel Casino & Spa Product Quality Score by Gender
Male customers rated Borgata Hotel Casino & Spa's Product Quality score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Borgata Hotel Casino & Spa.
Male
3.3/5
Female
1.5/5
Borgata Hotel Casino & Spa Product Quality Score by Ethnicity
Borgata Hotel Casino & Spa's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Borgata Hotel Casino & Spa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.7 | Other | 1.7 |
Borgata Hotel Casino & Spa Product Quality Score by Age
Borgata Hotel Casino & Spa's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Borgata Hotel Casino & Spa.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2 | 66+ | 2 |
Borgata Hotel Casino & Spa Product Quality Score by Usage
Borgata Hotel Casino & Spa's Product Quality score was rated 2.4 stars by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
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Borgata Hotel Casino & Spa Product Quality Score by Industry
Borgata Hotel Casino & Spa's Product Quality score was rated 3.2 stars by Tech industry customers.
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Borgata Hotel Casino & Spa Pricing
Borgata Hotel Casino & Spa ROI & Value For Money
2.7/5
Borgata Hotel Casino & Spa has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Borgata Hotel Casino & Spa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Borgata Hotel Casino & Spa ROI
Borgata Hotel Casino & Spa's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Borgata Hotel Casino & Spa ROI the Highest
Ranked Borgata Hotel Casino & Spa ROI the Lowest
Borgata Hotel Casino & Spa ROI Score by Gender
Male customers rated Borgata Hotel Casino & Spa's ROI score 1.4 stars higher than Female customers.
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Male
2.9/5
Female
1.5/5
Borgata Hotel Casino & Spa ROI Score by Ethnicity
Borgata Hotel Casino & Spa's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Borgata Hotel Casino & Spa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Borgata Hotel Casino & Spa ROI Score by Age
Borgata Hotel Casino & Spa's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Borgata Hotel Casino & Spa.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
56-60 2.6 | 56-60 | 2.6 |
66+ 2 | 66+ | 2 |
Borgata Hotel Casino & Spa ROI Score by Usage
Borgata Hotel Casino & Spa's ROI score was rated 2.2 stars by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
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Borgata Hotel Casino & Spa ROI Score by Industry
Borgata Hotel Casino & Spa's ROI score was rated 2.5 stars by Tech industry customers.
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Borgata Hotel Casino & Spa Customer Satisfaction (CSAT)
Borgata Hotel Casino & Spa Customer Satisfaction (CSAT) Score
45 / 100
Borgata Hotel Casino & Spa has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
14%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
25%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Borgata Hotel Casino & Spa Customer Satisfaction
Borgata Hotel Casino & Spa's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Borgata Hotel Casino & Spa's Customer Satisfaction.
Ranked Borgata Hotel Casino & Spa Customer Satisfaction the Highest
Ranked Borgata Hotel Casino & Spa Customer Satisfaction the Lowest
Borgata Hotel Casino & Spa Customer Satisfaction Score by Gender
Male customers rated Borgata Hotel Casino & Spa's Customer Satisfaction score 32 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Borgata Hotel Casino & Spa.
46 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 36% | |
Very Dissatisfied | 9% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
Borgata Hotel Casino & Spa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Borgata Hotel Casino & Spa's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Borgata Hotel Casino & Spa.
42 / 100
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
Borgata Hotel Casino & Spa's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Borgata Hotel Casino & Spa.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
75%
Very Dissatisfied
25%
Borgata Hotel Casino & Spa Customer Satisfaction Score by Age
Borgata Hotel Casino & Spa's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Borgata Hotel Casino & Spa.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% | |||||||||||||||
| 66+ | 14% |
Borgata Hotel Casino & Spa Customer Satisfaction Score by Usage
Borgata Hotel Casino & Spa's Customer Satisfaction score was rated 28 points by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
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Borgata Hotel Casino & Spa Customer Satisfaction Score by Industry
Borgata Hotel Casino & Spa's Customer Satisfaction score was rated 25 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Borgata Hotel Casino & Spa Customer Satisfaction Score by Industry",
"text": "Borgata Hotel Casino & Spa's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Borgata Hotel Casino & Spa's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Borgata Hotel Casino & Spa Customer Service
2.8/5
Borgata Hotel Casino & Spa has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Borgata Hotel Casino & Spa's Customer Service
Address
1 Borgata Way, Atlantic City, NJ
Website
http://www.theborgata.com
Phone Number
609-317-1000
Quick Insights into Borgata Hotel Casino & Spa Customer Service
Borgata Hotel Casino & Spa's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Borgata Hotel Casino & Spa's Customer Service score.
Ranked Borgata Hotel Casino & Spa Customer Service the Highest
Ranked Borgata Hotel Casino & Spa Customer Service the Lowest
Borgata Hotel Casino & Spa Customer Service Score by Gender
Male customers rated Borgata Hotel Casino & Spa's Customer Service score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Borgata Hotel Casino & Spa.
Male
3.1/5
Female
1.5/5
Borgata Hotel Casino & Spa Customer Service Score by Ethnicity
Borgata Hotel Casino & Spa's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Borgata Hotel Casino & Spa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.5 | Other | 1.5 |
Borgata Hotel Casino & Spa Customer Service Score by Age
Borgata Hotel Casino & Spa's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Borgata Hotel Casino & Spa.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2 | 66+ | 2 |
Borgata Hotel Casino & Spa Customer Service Score by Usage
Borgata Hotel Casino & Spa's Customer Service score was rated 2.3 stars by customers who have used Borgata Hotel Casino & Spa's products/services for Over 10 Years.
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Borgata Hotel Casino & Spa Customer Service Score by Industry
Borgata Hotel Casino & Spa's Customer Service score was rated 3 stars by Tech industry customers.
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Borgata Hotel Casino & Spa as an Employer
3.8/5
Borgata Hotel Casino & Spa has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
CEO of Borgata Hotel Casino & Spa
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Borgata Hotel Casino & Spa scored a -12 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Borgata Hotel Casino & Spa would recommend the brand to a friend. ENPS measures how likely Borgata Hotel Casino & Spa employees would recommend working at Borgata Hotel Casino & Spa to a friend.
Net Promoter Score
-12
NPS Score
| 43% | Promoters |
|---|---|
| 2% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
