25
NPS
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Brand Page
Bostik
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About Bostik's Brand
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Bostik NPS
Bostik's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Bostik's customers would recommend using the product based on a scale of -100 to 100.
Bostik Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Bostik NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 75 | Mar 2023 | 75 |
Jan 2024 60 | Jan 2024 | 60 |
Mar 2024 34 | Mar 2024 | 34 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bostik Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Bostik users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bostik Product Quality
3.9/5
Bostik has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bostik Product Information
Bostik’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.bostik.com
- Company Size
- 201-500 Employees
Bostik Pricing
Bostik ROI & Value For Money
3.6/5
Bostik has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bostik Customer Satisfaction (CSAT)
Bostik Customer Satisfaction (CSAT) Score
72 / 100
Bostik has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bostik Customer Service
3.6/5
Bostik has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bostik's Customer Service
Address
France
Website
http://www.bostik.com
Bostik as an Employer
2.2/5
Bostik has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bostik scored a 25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Bostik would recommend the brand to a friend. ENPS measures how likely Bostik employees would recommend working at Bostik to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
