58
NPS
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Boston Children's Hospital
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About Boston Children's Hospital's Brand
Boston Children's Hospital is a 395-licensed-bed children's hospital in the Longwood Medical and Academic Area of Boston
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Boston Children's Hospital CMO
Roddy Young
Roddy Young serves as the Chief Marketing Officer and Vice President of Boston Children's Hospital. Roddy started at Boston Children's Hospital in November of 2017. Roddy currently resides in the Greater Boston Area.
Boston Children's Hospital NPS
Boston Children's Hospital's Net Promoter Score (NPS) is a 58 with 74% Promoters, 10% Passives, and 16% Detractors. Net Promoter Score tracks whether Boston Children's Hospital's customers would recommend using the product based on a scale of -100 to 100.
Boston Children's Hospital Overall NPS
| 74% | Promoters |
|---|---|
| 10% | Passives |
| 16% | Detractors |
Boston Children's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 59 | Jan 2024 | 59 |
Feb 2024 61 | Feb 2024 | 61 |
Mar 2024 60 | Mar 2024 | 60 |
Oct 2024 61 | Oct 2024 | 61 |
Nov 2024 57 | Nov 2024 | 57 |
Mar 2025 59 | Mar 2025 | 59 |
Apr 2025 55 | Apr 2025 | 55 |
May 2025 57 | May 2025 | 57 |
Jun 2025 59 | Jun 2025 | 59 |
Sep 2025 60 | Sep 2025 | 60 |
Oct 2025 62 | Oct 2025 | 62 |
Jan 2026 58 | Jan 2026 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Children's Hospital NPS by Gender
Male customers rated Boston Children's Hospital's NPS 25 points higher than Female customers.
Male
75
Boston Children's Hospital's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
50
Boston Children's Hospital's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Boston Children's Hospital NPS by Ethnicity
Boston Children's Hospital's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Boston Children's Hospital NPS by Usage
Boston Children's Hospital's NPS was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Boston Children's Hospital Customer Reviews
Out of the 2 Boston Children's Hospital customer reviews 1 was positive and 1 was constructive. Boston Children's Hospital customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Boston Children's Hospital Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Boston Children's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston Children's Hospital Customer Loyalty Score by Gender
Boston Children's Hospital's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
Boston Children's Hospital Customer Loyalty Score by Ethnicity
Boston Children's Hospital's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boston Children's Hospital.
100
out of 100
Caucasian
Boston Children's Hospital Customer Loyalty Score by Usage
Boston Children's Hospital's Customer Loyalty score was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Boston Children's Hospital Product Quality
4.1/5
Boston Children's Hospital has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Boston Children's Hospital Product Information
Boston Children's Hospital’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Boston Children's Hospital Product Quality
Boston Children's Hospital's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Boston Children's Hospital's products/services for Less than 1 Year.
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Ranked Boston Children's Hospital Product Quality the Highest
Ranked Boston Children's Hospital Product Quality the Lowest
Boston Children's Hospital Product Quality Score by Gender
Male customers rated Boston Children's Hospital's Product Quality score 0.3 stars higher than Female customers.
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Male
4.7/5
Female
4.4/5
Boston Children's Hospital Product Quality Score by Ethnicity
Boston Children's Hospital's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boston Children's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Boston Children's Hospital Product Quality Score by Usage
Boston Children's Hospital's Product Quality score was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Boston Children's Hospital Pricing
Boston Children's Hospital ROI & Value For Money
4.5/5
Boston Children's Hospital has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Quick Insights into Boston Children's Hospital ROI
Boston Children's Hospital's ROI score was rated highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and rated lowest by customers who have used Boston Children's Hospital's products/services for Less than 1 Year.
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Ranked Boston Children's Hospital ROI the Highest
Ranked Boston Children's Hospital ROI the Lowest
Boston Children's Hospital ROI Score by Gender
Male customers rated Boston Children's Hospital's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Boston Children's Hospital.
Male
4.5/5
Female
4.4/5
Boston Children's Hospital ROI Score by Ethnicity
Boston Children's Hospital's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boston Children's Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Boston Children's Hospital ROI Score by Usage
Boston Children's Hospital's ROI score was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Boston Children's Hospital Customer Satisfaction (CSAT)
Boston Children's Hospital Customer Satisfaction (CSAT) Score
87 / 100
Boston Children's Hospital has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boston Children's Hospital Customer Satisfaction
Boston Children's Hospital's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used Boston Children's Hospital's products/services for Less than 1 Year.
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Ranked Boston Children's Hospital Customer Satisfaction the Highest
Ranked Boston Children's Hospital Customer Satisfaction the Lowest
Boston Children's Hospital Customer Satisfaction Score by Gender
Male customers rated Boston Children's Hospital's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Boston Children's Hospital.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Boston Children's Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boston Children's Hospital's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Boston Children's Hospital.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Boston Children's Hospital Customer Satisfaction Score by Usage
Boston Children's Hospital's Customer Satisfaction score was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Boston Children's Hospital Customer Service
4.5/5
Boston Children's Hospital has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Boston Children's Hospital's Customer Service
Address
300 Longwood Avenue, Boston, MA 02115
Website
http://www.childrenshospital.org/
Phone Number
617-355-6000
Quick Insights into Boston Children's Hospital Customer Service
Boston Children's Hospital's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Boston Children's Hospital's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Boston Children's Hospital's Customer Service score.
Ranked Boston Children's Hospital Customer Service the Highest
Ranked Boston Children's Hospital Customer Service the Lowest
Boston Children's Hospital Customer Service Score by Gender
Boston Children's Hospital's Customer Service score was rated 4.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Boston Children's Hospital.
Male
4.5/5
Female
4.5/5
Boston Children's Hospital Customer Service Score by Ethnicity
Boston Children's Hospital's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boston Children's Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Boston Children's Hospital Customer Service Score by Usage
Boston Children's Hospital's Customer Service score was rated the highest by customers who have used Boston Children's Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Boston Children's Hospital as an Employer
3.6/5
Boston Children's Hospital has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of Boston Children's Hospital
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Boston Children's Hospital scored a 58 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Children's Hospital would recommend the brand to a friend. ENPS measures how likely Boston Children's Hospital employees would recommend working at Boston Children's Hospital to a friend.
Net Promoter Score
58
NPS Score
| 74% | Promoters |
|---|---|
| 10% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
