20
NPS
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Boston College
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About Boston College's Brand
BOSTON College
Brand at a Glance
65%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Boston College NPS
Boston College's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Boston College's customers would recommend using the product based on a scale of -100 to 100.
Boston College Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Boston College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston College Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Boston College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston College Product Quality
4/5
Boston College has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Boston College Product Information
Boston College’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bc.edu
- Company Size
- 201-500 Employees
Industry
Tech
Education
Boston College Pricing
Boston College ROI & Value For Money
3.7/5
Boston College has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Boston College Customer Satisfaction (CSAT)
Boston College Customer Satisfaction (CSAT) Score
100 / 100
Boston College has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston College Customer Service
3.8/5
Boston College has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Boston College's Customer Service
Address
140 Commonwealth Avenue, Chestnut Hill, MA 2467
Website
http://www.bc.edu
Phone Number
(617) 552-8000
Boston College as an Employer
3.0/5
Boston College has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Boston College scored a 20 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston College would recommend the brand to a friend. ENPS measures how likely Boston College employees would recommend working at Boston College to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
