0
NPS
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Boston Dynamics
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About Boston Dynamics' Brand
Boston Dynamics is an engineering company that specializes in building dynamic robots and software for human simulation.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Boston Dynamics NPS
Boston Dynamics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Boston Dynamics's customers would recommend using the product based on a scale of -100 to 100.
Boston Dynamics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Boston Dynamics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Dynamics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Boston Dynamics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston Dynamics Product Quality
2.2/5
Boston Dynamics has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Boston Dynamics' overall Product Quality score rated by its users and customers.
Boston Dynamics Product Information
Boston Dynamics’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://bostondynamics.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
SaaS
Boston Dynamics Pricing
Boston Dynamics ROI & Value For Money
2.5/5
Boston Dynamics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boston Dynamics' overall ROI score rated by its users and customers.
Boston Dynamics Customer Satisfaction (CSAT)
Boston Dynamics Customer Satisfaction (CSAT) Score
50 / 100
Boston Dynamics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston Dynamics Customer Service
2.7/5
Boston Dynamics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Boston Dynamics's Customer Service
Address
78 Fourth Avenue, Waltham, MA
Website
http://bostondynamics.com
Phone Number
(617)868-5600
Consumer vs. Employees
Boston Dynamics scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Dynamics would recommend the brand to a friend. ENPS measures how likely Boston Dynamics employees would recommend working at Boston Dynamics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
