46
NPS
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Boston Globe Media
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About Boston Globe Media's Brand
Boston Globe Media
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Boston Globe Media NPS
Boston Globe Media's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Boston Globe Media's customers would recommend using the product based on a scale of -100 to 100.
Boston Globe Media Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Boston Globe Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 80 | Jan 2021 | 80 |
Mar 2021 71 | Mar 2021 | 71 |
Aug 2021 62 | Aug 2021 | 62 |
Sep 2021 66 | Sep 2021 | 66 |
Dec 2021 50 | Dec 2021 | 50 |
Jun 2022 58 | Jun 2022 | 58 |
Nov 2022 62 | Nov 2022 | 62 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 43 | Jan 2025 | 43 |
Apr 2025 46 | Apr 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Globe Media NPS by Gender
Boston Globe Media's NPS was rated 75 by Male customers on Comparably.
Male
75
Boston Globe Media's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Boston Globe Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Boston Globe Media NPS by Usage
Boston Globe Media's NPS was rated 75 points by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 75 | 2 to 5 Years | 75 |
Boston Globe Media Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Boston Globe Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boston Globe Media Customer Loyalty Score by Gender
Boston Globe Media's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Boston Globe Media Customer Loyalty Score by Usage
Boston Globe Media's Customer Loyalty score was rated 100% by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Boston Globe Media Product Quality
3.8/5
Boston Globe Media has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Boston Globe Media Product Information
Boston Globe Media’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Boston Globe Media Product Quality
Boston Globe Media's Product Quality score was rated highest by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
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Ranked Boston Globe Media Product Quality the Highest
Boston Globe Media Product Quality Score by Gender
Boston Globe Media's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Boston Globe Media Product Quality Score by Usage
Boston Globe Media's Product Quality score was rated 4.2 stars by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
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Boston Globe Media Pricing
Boston Globe Media ROI & Value For Money
3.9/5
Boston Globe Media has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Boston Globe Media ROI
Boston Globe Media's ROI score was rated highest by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
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Ranked Boston Globe Media ROI the Highest
Boston Globe Media ROI Score by Gender
Boston Globe Media's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Boston Globe Media ROI Score by Usage
Boston Globe Media's ROI score was rated 4.4 stars by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
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Boston Globe Media Customer Satisfaction (CSAT)
Boston Globe Media Customer Satisfaction (CSAT) Score
43 / 100
Boston Globe Media has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston Globe Media Customer Service
3.7/5
Boston Globe Media has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Boston Globe Media's Customer Service
Address
Boston, MA
Website
http://www.bostonglobemedia.com
Quick Insights into Boston Globe Media Customer Service
Boston Globe Media's Customer Service score was rated highest by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
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Ranked Boston Globe Media Customer Service the Highest
Boston Globe Media Customer Service Score by Gender
Boston Globe Media's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Boston Globe Media Customer Service Score by Usage
Boston Globe Media's Customer Service score was rated 4.1 stars by customers who have used Boston Globe Media's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Boston Globe Media as an Employer
4.5/5
Boston Globe Media has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Boston Globe Media scored a 46 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Globe Media would recommend the brand to a friend. ENPS measures how likely Boston Globe Media employees would recommend working at Boston Globe Media to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 76% | Promoters |
|---|---|
| 9% | Passive |
| 15% | Detractors |
