66
NPS
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Boston Private
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About Boston Private's Brand
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.4/5
Customer Service
Boston Private CMO
Boston Private NPS
Boston Private's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Boston Private's customers would recommend using the product based on a scale of -100 to 100.
Boston Private Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Boston Private NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2023 60 | Apr 2023 | 60 |
Aug 2024 67 | Aug 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Private Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Boston Private users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boston Private Product Quality
4.2/5
Boston Private has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Boston Private Product Information
Boston Private’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Boston Private Pricing
Boston Private ROI & Value For Money
4.1/5
Boston Private has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Boston Private Customer Satisfaction (CSAT)
Boston Private Customer Satisfaction (CSAT) Score
100 / 100
Boston Private has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boston Private Customer Service
4.4/5
Boston Private has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Boston Private's Customer Service
Address
Ten Post Office Square, Boston, MA 02109
Website
https://www.bostonprivate.com/
Phone Number
617-912-1900
Boston Private's Social Links
Boston Private as an Employer
4.2/5
Boston Private has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Boston Private scored a 66 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Private would recommend the brand to a friend. ENPS measures how likely Boston Private employees would recommend working at Boston Private to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
