39
NPS
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Boston Red Sox
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About Boston Red Sox's Brand
Major League Baseball club and member of the American League East Division.
Brand at a Glance
70%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Boston Red Sox CMO
Boston Red Sox NPS
Boston Red Sox's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Boston Red Sox's customers would recommend using the product based on a scale of -100 to 100.
Boston Red Sox Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Boston Red Sox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 30 | May 2023 | 30 |
Jul 2023 31 | Jul 2023 | 31 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 36 | Sep 2023 | 36 |
Nov 2023 38 | Nov 2023 | 38 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 39 | Mar 2024 | 39 |
Apr 2024 38 | Apr 2024 | 38 |
Jun 2024 40 | Jun 2024 | 40 |
Jul 2024 43 | Jul 2024 | 43 |
Jun 2025 41 | Jun 2025 | 41 |
Jul 2025 39 | Jul 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Red Sox NPS by Gender
Male customers rated Boston Red Sox's NPS 10 points higher than Female customers.
Male
50
Boston Red Sox's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
40
Boston Red Sox's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Boston Red Sox NPS by Ethnicity
Boston Red Sox's NPS was rated 45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 45 | Caucasian | 45 |
Boston Red Sox NPS by Age
Boston Red Sox's NPS was rated 0 points by customers ages 18-25 on Comparably.
Boston Red Sox NPS by Usage
Boston Red Sox's NPS was rated 23 points by customers who have used Boston Red Sox's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 23 | Over 10 Years | 23 |
Boston Red Sox Customer Reviews
Out of the 2 Boston Red Sox customer reviews 2 were positive and 0 were constructive. Boston Red Sox customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Boston Red Sox Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Boston Red Sox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boston Red Sox Customer Loyalty Score by Gender
Female customers rated Boston Red Sox's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Boston Red Sox Customer Loyalty Score by Ethnicity
Boston Red Sox's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
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80
out of 100
Caucasian
Boston Red Sox Customer Loyalty Score by Age
Boston Red Sox's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Boston Red Sox Customer Loyalty Score by Usage
Boston Red Sox's Customer Loyalty score was rated 90% by customers who have used Boston Red Sox's products/services for Over 10 Years.
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Boston Red Sox Customer Loyalty Score by Industry
Boston Red Sox's Customer Loyalty score was rated 40% by Accounting industry customers.
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Boston Red Sox Product Quality
4/5
Boston Red Sox has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Boston Red Sox Product Information
Boston Red Sox’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Boston Red Sox's product the highest.
- Website
- http://www.redsox.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Quick Insights into Boston Red Sox Product Quality
Boston Red Sox's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Boston Red Sox Product Quality the Highest
Ranked Boston Red Sox Product Quality the Lowest
Boston Red Sox Product Quality Score by Gender
Male customers rated Boston Red Sox's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Boston Red Sox Product Quality Score by Ethnicity
Boston Red Sox's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Boston Red Sox Product Quality Score by Age
Boston Red Sox's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Boston Red Sox Product Quality Score by Usage
Boston Red Sox's Product Quality score was rated 3.7 stars by customers who have used Boston Red Sox's products/services for Over 10 Years.
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Boston Red Sox Product Quality Score by Industry
Boston Red Sox's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Boston Red Sox Pricing
Boston Red Sox ROI & Value For Money
3.9/5
Boston Red Sox has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Boston Red Sox Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Boston Red Sox ROI
Boston Red Sox's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Red Sox ROI the Highest
Ranked Boston Red Sox ROI the Lowest
Boston Red Sox ROI Score by Gender
Female customers rated Boston Red Sox's ROI score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
Boston Red Sox ROI Score by Ethnicity
Boston Red Sox's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Boston Red Sox ROI Score by Age
Boston Red Sox's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Boston Red Sox ROI Score by Usage
Boston Red Sox's ROI score was rated 3.4 stars by customers who have used Boston Red Sox's products/services for Over 10 Years.
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Boston Red Sox ROI Score by Industry
Boston Red Sox's ROI score was rated 4 stars by Accounting industry customers.
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Boston Red Sox Customer Satisfaction (CSAT)
Boston Red Sox Customer Satisfaction (CSAT) Score
74 / 100
Boston Red Sox has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
53%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boston Red Sox Customer Satisfaction
Boston Red Sox's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Red Sox Customer Satisfaction the Highest
Ranked Boston Red Sox Customer Satisfaction the Lowest
Boston Red Sox Customer Satisfaction Score by Gender
Female customers rated Boston Red Sox's Customer Satisfaction score 23 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Boston Red Sox Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boston Red Sox's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
Boston Red Sox Customer Satisfaction Score by Age
Boston Red Sox's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Boston Red Sox Customer Satisfaction Score by Usage
Boston Red Sox's Customer Satisfaction score was rated 67 points by customers who have used Boston Red Sox's products/services for Over 10 Years.
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Boston Red Sox Customer Service
4/5
Boston Red Sox has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Boston Red Sox's Customer Service
Address
4 Yawkey Way, Boston, MA
Website
http://www.redsox.com
Quick Insights into Boston Red Sox Customer Service
Boston Red Sox's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Boston Red Sox Customer Service the Highest
Ranked Boston Red Sox Customer Service the Lowest
Boston Red Sox Customer Service Score by Gender
Male customers rated Boston Red Sox's Customer Service score 0.2 stars higher than Female customers.
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Male
4.4/5
Female
4.2/5
Boston Red Sox Customer Service Score by Ethnicity
Boston Red Sox's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Boston Red Sox Customer Service Score by Age
Boston Red Sox's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Boston Red Sox Customer Service Score by Usage
Boston Red Sox's Customer Service score was rated 4 stars by customers who have used Boston Red Sox's products/services for Over 10 Years.
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Boston Red Sox Customer Service Score by Industry
Boston Red Sox's Customer Service score was rated 4 stars by Accounting industry customers.
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Boston Red Sox as an Employer
3.2/5
Boston Red Sox has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Boston Red Sox scored a 39 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Red Sox would recommend the brand to a friend. ENPS measures how likely Boston Red Sox employees would recommend working at Boston Red Sox to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
