10
NPS
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Bottomline
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About Bottomline's Brand
Bottomline provides cloud based payment and banking solutions.
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Bottomline NPS
Bottomline's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether Bottomline's customers would recommend using the product based on a scale of -100 to 100.
Bottomline Overall NPS
| 55% | Promoters |
|---|---|
| 0% | Passives |
| 45% | Detractors |
Bottomline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
May 2024 100 | May 2024 | 100 |
Nov 2024 67 | Nov 2024 | 67 |
May 2025 33 | May 2025 | 33 |
Jul 2025 20 | Jul 2025 | 20 |
Oct 2025 9 | Oct 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bottomline Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bottomline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bottomline Product Quality
2.8/5
Bottomline has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Bottomline's overall Product Quality score rated by its users and customers.
Bottomline Product Information
Bottomline’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.bottomline.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Bottomline Pricing
Bottomline ROI & Value For Money
3.1/5
Bottomline has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bottomline's overall ROI score rated by its users and customers.
Bottomline Customer Satisfaction (CSAT)
Bottomline Customer Satisfaction (CSAT) Score
30 / 100
Bottomline has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bottomline Customer Service
3.5/5
Bottomline has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bottomline's Customer Service
Address
Portsmouth, NH
Website
http://www.bottomline.com/
Bottomline as an Employer
3.4/5
Bottomline has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bottomline scored a 10 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Bottomline would recommend the brand to a friend. ENPS measures how likely Bottomline employees would recommend working at Bottomline to a friend.
Net Promoter Score
10
NPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
