20
NPS
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Boulevard
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About Boulevard's Brand
Boulevard builds B2C engagement solutions for the entertainment and hospitality industries.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Boulevard NPS
Boulevard's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Boulevard's customers would recommend using the product based on a scale of -100 to 100.
Boulevard Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Boulevard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boulevard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Boulevard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boulevard Product Quality
3/5
Boulevard has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Boulevard's overall Product Quality score rated by its users and customers.
Boulevard Product Information
Boulevard’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://theblvd.com/
Boulevard Pricing
Boulevard ROI & Value For Money
3.4/5
Boulevard has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Boulevard's overall ROI score rated by its users and customers.
Boulevard Customer Satisfaction (CSAT)
Boulevard Customer Satisfaction (CSAT) Score
50 / 100
Boulevard has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boulevard Customer Service
3.4/5
Boulevard has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Boulevard's overall Customer Service score rated by its users and customers.
About Boulevard's Customer Service
Website
http://theblvd.com/
Boulevard as an Employer
4.4/5
Boulevard has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Boulevard scored a 20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Boulevard would recommend the brand to a friend. ENPS measures how likely Boulevard employees would recommend working at Boulevard to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
