28
NPS
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Bounteous
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About Bounteous' Brand
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Bounteous NPS
Bounteous's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Bounteous's customers would recommend using the product based on a scale of -100 to 100.
Bounteous Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Bounteous NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 60 | Jun 2021 | 60 |
Oct 2021 43 | Oct 2021 | 43 |
Nov 2021 25 | Nov 2021 | 25 |
Jan 2022 22 | Jan 2022 | 22 |
Mar 2022 10 | Mar 2022 | 10 |
Jul 2022 9 | Jul 2022 | 9 |
Jan 2023 17 | Jan 2023 | 17 |
Jul 2023 22 | Jul 2023 | 22 |
Oct 2023 29 | Oct 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bounteous NPS by Gender
Bounteous's NPS was rated 25 by Male customers on Comparably.
Male
25
Bounteous's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Bounteous's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bounteous NPS by Age
Bounteous's NPS was rated 0 points by customers ages 41-45 on Comparably.
Bounteous Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Bounteous users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bounteous Customer Loyalty Score by Gender
Bounteous's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Bounteous Customer Loyalty Score by Age
Bounteous's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bounteous.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Bounteous Customer Loyalty Score by Industry
Bounteous's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bounteous Product Quality
3.6/5
Bounteous has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Bounteous Product Information
Bounteous’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bounteous's product the highest.
- Website
- http://www.bounteous.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Analytics
Business Services
Quick Insights into Bounteous Product Quality
Bounteous's Product Quality score was rated highest by customers ages 41-45.
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Ranked Bounteous Product Quality the Highest
Bounteous Product Quality Score by Gender
Bounteous's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Bounteous Product Quality Score by Age
Bounteous's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bounteous.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Bounteous Product Quality Score by Industry
Bounteous's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bounteous Pricing
Bounteous ROI & Value For Money
3.8/5
Bounteous has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bounteous Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bounteous ROI
Bounteous's ROI score was rated highest by customers ages 41-45.
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Ranked Bounteous ROI the Highest
Bounteous ROI Score by Gender
Bounteous's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bounteous.
Male
4.4/5
Female
N/A
Bounteous ROI Score by Age
Bounteous's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bounteous.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Bounteous ROI Score by Industry
Bounteous's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bounteous Customer Satisfaction (CSAT)
Bounteous Customer Satisfaction (CSAT) Score
51 / 100
Bounteous has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
49%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bounteous Customer Service
3.8/5
Bounteous has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bounteous's Customer Service
Address
4115 N. Ravenswood Avenue, Chicago, IL 60613
Website
http://www.bounteous.com/
Bounteous's Social Links
Quick Insights into Bounteous Customer Service
Bounteous's Customer Service score was rated highest by customers ages 41-45.
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Ranked Bounteous Customer Service the Highest
Bounteous Customer Service Score by Gender
Bounteous's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bounteous.
Male
4.4/5
Female
N/A
Bounteous Customer Service Score by Age
Bounteous's Customer Service score was rated 4.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bounteous.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Bounteous Customer Service Score by Industry
Bounteous's Customer Service score was rated 4.5 stars by Tech industry customers.
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Bounteous as an Employer
4.3/5
Bounteous has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bounteous scored a 28 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Bounteous would recommend the brand to a friend. ENPS measures how likely Bounteous employees would recommend working at Bounteous to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 44% | Promoters |
|---|---|
| 29% | Passive |
| 27% | Detractors |
